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Very easy to setup and JC was very helpful with recommendations to get things setup up properly based upon our use case.
Thanks for this great feedback! We're super excited to see how your customers would benefit from your referral program.
- JC
The app is working great for me so far. Jon was very helpful and patient with helping set everything up. Thanks Referral Candy!
**updated content here: Got a great email from the support team about our review (below) and it appears that they have 2/3rd's of what I thought was missing in terms of features. Kudos to them for the follow-up and I have upgraded their rating because of the excellent service/support.
***prior review:
This is a very limited package and if it doesn't fit your business model, you don't have much flexibility. We decided not to use it because of the very rigid rebate processing model: they process rebates at the end of the month. This means that you can't control when they get paid, or if they get paid. In our case, we offer a moneyback guarantee and that means there is no way for us to cancel the payment or modify it once a purchase has occurred.
Tried out the app for a few weeks. I like that they have a trial.
Jon - really good customers service.
We are using the app for almost a month now and it seems to be working just fine. Responsiveness of their support team is truly outstanding!
I am just starting with the app - the service via chat and specifically Karen was hugely helpful and proactive. Thank you
Just going through the onboarding process and Lorraine has been very helpful. Only giving it 4 stars because we haven't tested the app out fully yet. Will update if it proves to be what we're looking for.
Thank you for the review! Please feel free to contact us again if you need help! - Lorraine
The app can be tough to figure out, but the chat feature has been amazing! I worked with Katherine who answered each and every question I had; she was beyond helpful in getting everything sorted out.
Thanks for writing a review and we hear you. Our success manager, Katherine, sent a follow up message to address any concenrs you may still have. We look forward to speak with you again. :)
Atendimento personalizado com muito cuidado e atenção, Tippy foi exelente e ajudou em todas as minhas dúvidas.
Had some issues setting up a few emails but Jon was really helpful...great to get such a quick response and solution. Many thanks