Referral Candy & Affiliate

I considered signing up for this platform but found the pricing structure to be potentially expensive for my needs. The app charges a flat fee of $59/month and an additional 3.5% commission per sale on the first three orders from each new client per affiliate.

For example, if you have 5 affiliates in a month, and each makes 5 sales, you would pay a 3.5% commission on the first 3 new customers for each affiliate:

Affiliate A: 3.5% x first 3 new customers
Affiliate B: 3.5% x first 3 new customers
Affiliate C: 3.5% x first 3 new customers
Affiliate D: 3.5% x first 3 new customers
Affiliate E: 3.5% x first 3 new customers

The costs can add up quickly. I would be more comfortable paying a higher monthly fee, like $99/month, with no additional commission fees, which would allow for a more predictable budget. Other tools offer a flat fee with no commission, which may be a better fit for some merchants.

Jessa from the support was great in navigating me and setting up the whole campaign.

Excellent customer service. Kevin answered me very quickly and resolved all my questions efficiently, He did not refer me to guides (as happens on other platforms)

He was Checking my account and telling me exactly the steps.

My experience with Jessa was excellent! She was very attentive and very patient with me! She's amazing !

I had a fantastic experience with Jessa today. I bombarded them with questions over the course of a couple of hours, and they were consistently patient, knowledgeable, and helpful throughout. Their professionalism and willingness to assist made solving my issues a breeze. Thank you for your outstanding support!

Worst support, the app does not work and it's quite complex for users to even use. Never ever use this app. I would recommend other options like smile.io . You cant even imagine the horrible support candy has.

Amazing app! Great support too!Special thanks to Jon, who made my experience with the app more enjoyable!"

Irene was incredibly helpful and patiently worked with me to set up our first campaign. We encountered a bug, but we quickly found a solution. I highly recommend her.

Katherine worked diligently with me to solve several major issues. Referral Candy is absolutely wonderful. It does have many layers and sometimes may not be a genuine "out of the box" solution. But their customer support is always eager to help. I was frustrated several times but Katherine always kept me informed every step and I am grateful for her help as I was tempted to leave the platform several times. Glad I stayed as it really is a solid experience.

Worked with Innah on getting our shopify store reconnected to our referral candy account and she was always following up and reached out to their engineers and got an answer for us almost immediately. This team is amazing and they will follow up with you to make sure you have a solution in place before moving on. Amazing! Thank you Innah!