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Well the customer support is great! and fast response.
I would like to give full rating! thanks
Thank you so much for this review. I really appreciate it. :)
- Riz
Had a really great customer experience with Jessa. She was really prompt with her responses as well as help me solve my issue very quicky. Super impressed!
Thanks for this amazing feedback! I'm glad to have assisted you with your concerns. Let us know anytime you need help. :)
- Jessa
Worked with Innah on getting our shopify store reconnected to our referral candy account and she was always following up and reached out to their engineers and got an answer for us almost immediately. This team is amazing and they will follow up with you to make sure you have a solution in place before moving on. Amazing! Thank you Innah!
That's wonderful feedback! We're committed to ensuring your satisfaction, so if you need any further assistance, feel free to reach out. Thank you!
- Innah
I had a very small issue while setting up the domains for our emails that will be sent to our customers (it was about the account's password not being set up correctly), during the entire process i was assisted by Innah who helped and guided me through this process, always being very attentive and answering quickly, this review is not much about the services since we installed the app today and still have to review how useful it might be but instead about the assistance provided by ReferralCandy's customer service support, which we at TicoTopia are more than happy to have, we truly hope that all of our future interactions will be as smooth and satisfactory as it was with Innah, thank you!
Thank you so much for sharing your experience. Excellent customer service can truly make a difference. I'm glad to hear that you're off to a positive start with ReferralCandy, and I hope that your future interactions continue to be smooth and satisfactory. If you have any further questions or need assistance, feel free to reach out anytime. :)
- Innah
Easy to use and the support staff are super helpful, I contacted Jessa today and she was back to me within 2 minutes with a solution to my problem!
Thank you so much for your kind feedback! We're thrilled to hear that you found our platform easy to use. We're dedicated to ensuring our users have a smooth experience, so it's great to know that we could assist you quickly. :)
- Jessa
Sobre la APP, os la recomendaré cuando empiece a generar, de momento en 4 días ha generado una venta. Respecto a la profesionalidad y al trato inmejorable. Raúl nos ha explicado la app y guiado en la configuración para tenerla funcional en tiempo record. Si la app está a la altura de los trabajadores... un 10.
¡Muchas gracias! Avísame cada vez que necesites ayuda.
- Raúl
so far so good, great support team, jon was helpful informative and fun!
We're delighted to hear that you're having a great experience so far and that our support team has been helpful. Let us know anytime you need help.
- Jon
Great app, nothing exists like it. Katherine was very helpful in sorting out the issues we came across. Thank you
It's what we do best! :) Again, thanks for this great feedback.
- Katherine
Kind of frustrating that there aren't tutorials to walk me through what I was trying to do, but Katherine took the time to help me out! I'm excited to see how the app can perform now that Katherine helped me to get the settings right. Thank you!!
We're also excited to see great results on your referral campaign. Thanks again for your patience and for writing a review. :)
- Katherine
Riz was absolutely fantastic! She solved my issue quickly and efficiently. It was a little complicated, and she unraveled the mystery for me and made sure I understood what happened and why it happened. I was very impressed with the level of top notch customer service and the speed with which my question was answered. Thank you Riz!
You were also a delight to talk to, and I had fun assisting you with your concerns. Thank you so much! :)
- Riz