Referral Candy & Affiliate

We are SO tired of Shopify apps that send emails to our customers without warning us or asking for permission. This is yet another one. And for that reason we won't be using it.

Only one day after signing up to try this app, it's already sent 324 welcome emails to our customers, and never notified us once or asked for our permission before doing so. It's flat out unacceptable. Uninstall.

Not even 1 sale with this referral program, and I have been already charged $49 for nothing. I guess they do not care.

Do not waste your time or money with this business. I've run multiple million $ Shopify stores over the last 10 years and I must say I have never come across customer service this bad, ever! It doesn't exist! I've sent multiple messages both direct on their control panel, via website and email. I've even responded to their standard email marketing messages asking for someone to contact me and I've received NOTHING. Not 1 email. Not 1 call. Nothing! Zero! I see other reviews here saying they received 'responsive and quick customer service' but I don't know how this is possible. If this is the case why did they not respond to me? After 30 days of waiting I'm now chucking the towel in. Let me assure you, that when it comes to choosing app developers to work on your Shopify store it is imperative that they offer good quality customer service. Especially with an area linked to referrals as it can involve a fair bit of connectivity across all marketing channels including discount codes/offers etc and if this isn't right from the beginning you are going to have a whole lot of unhappy customers which is NOT what you want from a referral app. If I was you, I'd look elsewhere and grab one of the other many referral apps that provide you with the support and ongoing cutsomer care you need and deserve.
UPDATE:
We have so far had 3 amendments to ReferralCandy's response to my review! The first saying they didn't receive any messages, then that they did and responded but the response must be in my spam and now that they don't know why the responses they didn't send didn't reach me. Well we know it's because you didn't respond. And when today you read my review, for the first time since signing up with your app I got an email from your support straight into my inbox! Strange that! I mean why do messages from you work now but didn't before? Like I said, you just couldn't be bothered to respond or help after I reached out to you for support.
Perhaps if you had made the same effort to make 'several attempts to reach me' when I first contacted you we wouldn't be in this situation and discussing your atrocious customer service on a review platform of your services. This is ridiculous. And your stance on your response where you try and remove yourself from any blame whatsoever is disgraceful. All Shopify owners should take notice. Your messages to me today (after I left a review) were the first I have ever had from you in 30 days since I originally reached out and I find that (and your false lying claims) incompatible with a working relationship. Avoid.

We have been using this app for awhile and there is one major item we believe it is missing... there NO way to "Approve" a referral. We have made a request to add an "Approve" option to other options: Delete, Void, and Ban, but we were told, an "Approve option is currently not in place within the dashboard, but this is something I can raise to our design team" ... without an "Approve" option, even after we review a referral it will continue to show "pending review" since there is no way to "Approve" a referral... this appears to be a major omission to us. If an "Approve" option is added we will revise our rating...

It says if we need help we ask help from their expert, but where the hXll is your expert? They never reply your message and only an automation robot to speak to you.

App wont complete the account set-up process upon installation - just gets stuck on the Referral Candy website.

We couldn't even get through the setup, which should have been the easiest thing to do. The email templates don't work like any WYSIWYG system I've EVER seen, and you're obligated to find an outside developer to do very simple tasks like fix the mandatory social icon links that are in the default template. Their customer service leaves a lot to be desired, and since we couldn't get past step 1, I can't review the actual platform performance. With our poor experience, I would NOT recommend this to anyone. There are multiple other options out there, and we've been able to get an alternative all setup and running in less than 10% of the time spent fighting with the ReferralCandy platform.

This is the first time I write a review - Incredible bad customer support, UI not clear. Fo three days I was chatting with customer support without any clear guidance how to send me mails out. The only thing they could say was "Let me ask our engineers"
I gave up.
And for canceling my subscription I needed to contact support.
I am since 2019 using Shopify apps never encountered such a bad experience.
My colleague with even more experience has the same opinion.

UPDATE: I will wait until you contact me or resolve the problem

UTTERLY USELESS. Don't waste your money. Their fraud prevention is USELESS

I considered signing up for this platform but found the pricing structure to be potentially expensive for my needs. The app charges a flat fee of $59/month and an additional 3.5% commission per sale on the first three orders from each new client per affiliate.

For example, if you have 5 affiliates in a month, and each makes 5 sales, you would pay a 3.5% commission on the first 3 new customers for each affiliate:

Affiliate A: 3.5% x first 3 new customers
Affiliate B: 3.5% x first 3 new customers
Affiliate C: 3.5% x first 3 new customers
Affiliate D: 3.5% x first 3 new customers
Affiliate E: 3.5% x first 3 new customers

The costs can add up quickly. I would be more comfortable paying a higher monthly fee, like $99/month, with no additional commission fees, which would allow for a more predictable budget. Other tools offer a flat fee with no commission, which may be a better fit for some merchants.