Referral Candy & Affiliate , 2.074 recensies
We had some issues with your purchases that appeared as non referrals and Irene, our dedicated account manager, not only solved the problem but taught us how to take care of the problem if the future if it arises again. All of it with patience and in a kindly and efficiently manner. Thank you!
It was a pleasure assisting you with your concerns. Talk to you soon. :)
Their customer service Ines is a very gentle and excellent good people, she helped me a lot, not only patiently reply to me but also very attentive to help me solve the problem, I really like her!
Thank you so much and it was a pleasure to have assisted you today. :)
I recently added the app to my shopify store. I'm a bit technically challenged and the team really helped me. I have used the chat box several times setting up and they are super quick to respond and help me.
Katherine in particular was fantastic and even did a backend check to offer some tips to help me improve my set up.
I will be back for help with the Klaviyo integration and cannot wait to see the impact of this fantastic app.
We are also excited to see how our referral program will help boost your sales! And again, thank you so much for writing this awesome review. Talk soon. :)
I'm in the process of setting up my first campaign with Referral Candy. Currently, some of the issues I've had will be solved with some planned updates they will be doing (right now, only one campaign can be active, and other non-active campaigns can't be edited while the campaign is active). Once this is solved, that will help. I chatted with Jon, and he was very helpful in providing direction for a "workaround" as well as alternative ways that I can solve the hiccups in the campaign set up. Thank you Jon.
Thank you so much for this helpful feedback. We have also raised your concern with our product team. Please do let us know if you need anything else and we will be glad to assist you. :)
IRENE WAS GREAT - we are going to hit SEND tomorrow so hoping for good results :)
Thank you so much for this awesome feedback, and we look forward to seeing great results on your referral program! :)
Installed Referral Candy to have a refer a friend program on our website and the installation process was straightforward and simple. Had a slight issue with the font but the support team helped us out almost immediately. Special thanks to JC from the support team who helped with some font issues we were having. The issue was escalated and response was given fast which helped to solve the issue without any delays.
Thank you so much and hope I was able to answer all your concerns. As always, feel free to reach out when you need assistance. :)
Referral Candy is very sophisticated, yet very easy to set up and use it. Also, Lorraine was very helpful from the support side.
We also had the please of being assisted by Jessa, who was very responsive and quick to find a solution to our needs. Great support!
Thank you for writing this amazing review! We're just here anytime you need our help. :)
- Lorraine and Jessa
When I had issue figuring out how to send the link to past customers Katherine helped out by providing the necessary articles. Then she gave helpful feedback on my campaign and how to make it better. Going above and beyond the help you ask for makes this a great company to partner with... and the app is pretty good too.
This is such an amazing feedback for me and our app. Thank you so much! I really appreciate it.
Great app for running referral campaigns as it has all the features that we need. Their customer support has been amazing ever since we installed the app, thanks to Jon and Ines :)
We're glad to know that our app suits your company's needs! We look forward to seeing great results on your referral program. :)
- Jon and Ines
Great customer referral app and customer service by Innah! She answered all of our questions very quickly and was a ton of help. We highly recommend Referral Candy. Their platform is easy to use and gives all the flexibility that we need to launch our program!
We're happy to know that our referral program is a great help to your store which is our ultimate goal for all our merchants. Thank you so much again for writing this amazing feedback. :)