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Best referral app on Shopify. Has a ton of features, and their customer support is extremely responsive and helpful. Highly recommend!
You are amazing! Thank you so much for this wonderful review. We take pride in providing the best customer support, so we really do appreciate this feedback. :)
- Jessa
It simply works. No problem with the service and the support team is very responsive.
Glad to know that our services work best for you, and yes, we aim to provide quality customer service at all times. Thanks again for this review.
- Jon
You can also edit the HTML and CSS of emails and pages, so I thought it was very versatile! Additionally, the support team was very quick to respond to inquiries, and when I was confused about the settings, I was able to quickly find a solution. Thank you, Larissa!
We are always here to help you out. It was nice talking to you and thanks again for this review.
- Riz
We had a great experience setting up ReferralCandy, and it has been a seamless process from start to finish. A special shoutout to Irene, who was incredibly helpful throughout. She provided valuable guidance, helped us set everything up efficiently, and reviewed all the details to ensure everything ran smoothly. Her support made all the difference in getting the system up and running quickly. We’re excited to see the results!
Support Experience Rating with Irene: 10/10
I am extremely satisfied with my support experience. The response time was extremely quick and my problem was resolved efficiently and competently. The staff were friendly, professional and committed. Communication was clear and understandable, and I felt well looked after throughout. My concern was resolved completely and sustainably, leaving no unanswered questions. I would recommend this support at any time.
Thank you so much for your wonderful review! Your kind words about our responsiveness, professionalism, and clear communication mean a lot to us. :)
- Irene
Amazing app and great support by Jessa
Thank you so much! You were amazing too. It was nice talking to you and please reach out anytime you need help. :)
- Jessa
The customer service team is excellent. Pretty easy to use.
Thank you so much for this review! :) Feel free to reach out to us anytime you need help.
- Roj
Irene is super helpful !!! Thank you
You are awesome! Thanks for writing a review. :)
- Irene
I really think they have a great support sytem. You don't need to wait long to get a personal contact to talk to. You can ask any question and they will help you surely. 10/10 reccomend.
This is such an awesome review! Thank you so much. We really appreciate it. :)
- Irene
Worst support, the app does not work and it's quite complex for users to even use. Never ever use this app. I would recommend other options like smile.io . You cant even imagine the horrible support candy has.
Hi Lydia, this is Dwight, I lead the support team at ReferralCandy.
I’m sorry to hear you’ve had a frustrating experience with our app and support. That’s definitely not what we aim for. We’d love to make it right.
Your concern about the discount code has been investigated and I sent you an email that clarifies everything.
I am committed to getting this sorted for you so I hope to hear from you soon.