Recensies (2.140)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 89% recensies zijn 5 sterren
  • 9% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
20 april 2020

Looking forward to trying this app. Chatted with their agent, Tippy, who was very helpful and took the time to walk me through all the features. He answered all my questions about sending a Invite Link to old customers, customizing messaging on popups + emails for new customers...

Seems like a straightforward tool!

Lucky Iron Fish
Canada
Ongeveer 3 jaar gebruiken de app
16 juli 2020

The customer service I've received was really good. I was talking to Jon and he was super helpful. He was able to help me with all my queries.
The app itself needs some work:
1. Please have an ENABLE/DISABLE program toggle. It is very inconvenient to send an email every time we need to disable a program.
2. There needs to be some way to test a program on a store so that a store owner can understand overall flow. If there was an enable/disable toggle, this would be very easy.
3. Some of the features are hard to get to and some settings aren't clearly explained (e.g the referral reward settings)
4. Having in app chat support would be helpful too.

Overall CS and documentation is really good.

Elevar Sports
India
Bijna 3 jaar gebruiken de app
Bewerkt 19 oktober 2020

Derek, Ben and Bryan have been amazing at helping me integrate and set up referral candy. I would highly recommend.

Your Food Collective
Australië
Bijna 3 jaar gebruiken de app
10 mei 2020

Very easy to install, use, and great support! The interface is simple, and the integration works very well.

REVEL BREWING CO
Australië
Bijna 3 jaar gebruiken de app
Bewerkt 24 juli 2019

App needs some tweaking with the instructions that are posted, but Tippy and Karen in tech support were very patient and helpful getting Referral Candy set up. They were easy to fix --- just need to know how.

DietFoodsWholesale.com
Verenigde Staten
Bijna 3 jaar gebruiken de app
5 december 2018

We had a good experience with Referral Candy for a while; the platform is simple and easy to use. We are transitioning to a more robust rewards and referral app that is a better fit for the size of our customer base and our subscription order model. But the Referral Candy team is great and our rep Jon has been very helpful!

NaturAll Club
Verenigde Staten
Meer dan 2 jaar gebruiken de app
11 augustus 2021

Great customer support provided by Mardie. She was super patient and very responsive with the follow-up materials.

Iris&Romeo
Verenigde Staten
Meer dan 2 jaar gebruiken de app
ReferralCandy heeft geantwoord 13 augustus 2021

Thank you for the kind words! Just let us know if you need any help - Mardie

20 juni 2016

Automated, largely set-and-forget it programs are great when they work, and this has. The only downside is that we still experience a low amount of fraud that doesn't get flagged. Nonetheless, the overall ROI and experience has been quite positive. Support has been responsive, too.

Livefashionable
Verenigde Staten
Meer dan 2 jaar gebruiken de app
6 maart 2019

we are just getting started with referral Candy, so I am not sure how we like the functionality yet, but the support has been first rate. Derek was happy to get on a screen share with me to walk me through the basic setup and help us get it launched. very helpful and quick to respond.

Caddis
Verenigde Staten
Meer dan 2 jaar gebruiken de app
1 maart 2019

App is really easy to install and configure. Customer support is very responsive and quick. This app is a must have!

Poundit
Filipijnen
Meer dan 2 jaar gebruiken de app