Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 89% recensies zijn 5 sterren
  • 9% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
3 oktober 2023

I'm in the process of setting up my first campaign with Referral Candy. Currently, some of the issues I've had will be solved with some planned updates they will be doing (right now, only one campaign can be active, and other non-active campaigns can't be edited while the campaign is active). Once this is solved, that will help. I chatted with Jon, and he was very helpful in providing direction for a "workaround" as well as alternative ways that I can solve the hiccups in the campaign set up. Thank you Jon.

DIY Craft Warehouse
Verenigde Staten
3 maanden gebruiken de app
ReferralCandy heeft geantwoord 5 oktober 2023

Thank you so much for this helpful feedback. We have also raised your concern with our product team. Please do let us know if you need anything else and we will be glad to assist you. :)
- Jon

10 mei 2023

Has lots of great tools. Recent update allowing it to work with Subscriptions was really key for us, so I'm glad they've added it.
Email templates are slick and look nice.
And Innah in customer service was very patient and thorough in helping us work through the integration.

XTow
Verenigde Staten
Ongeveer een jaar gebruiken de app
ReferralCandy heeft geantwoord 17 mei 2023

I'm glad that our new features suit your business needs. Thank you for this awesome review. :)
- Innah

30 november 2022

Still trying to get set up for this app, but the online support team on chat and email have been great. Jon, Cris, Jelson, Hannah and Katherine are just some people who have been there to support and very helpful. Hoping to get this live for our company soon.

Dai
Verenigd Koninkrijk
Meer dan 3 jaar gebruiken de app
ReferralCandy heeft geantwoord 6 december 2022

We are very happy to have assited you and looking forward to seeing great results with your campaign. Please feel free to get back to us should you need assistance. :)
- ReferralCandy team

21 april 2023

Good application! Handy to be able to give cashback and not just a coupon. If there are any questions, customer service is quick and clear. We had questions about making the widget visible on one of our pages, and JC helped us a lot

Reset Lifestyle Products
Nederland
4 maanden gebruiken de app
ReferralCandy heeft geantwoord 27 april 2023

We always strive to provide the best service to our customers and we're so glad that you appreciate it. Let us know anytime you need help. :)
- JC

Bewerkt 15 mei 2023

UX can be improved in terms of functionality and ease of allowing customers to edit things without a developer. However, both Cris and JC were wonderful in assisting with any help that was needed and any questions we had. Customer Support was great and responsive.

Waggly
Australië
Ongeveer een maand gebruiken de app
ReferralCandy heeft geantwoord 10 mei 2023

Thanks for the feedback. Please let us know which part of settings you need a developer for and we will get back to you the soonest possible time to provide assistance. Thank you and looking forward to hearing from you soon.

14 maart 2023

Set up for things like this never go as smoothly as you'd hope. Everyone's business has nuisances. Referral Candy's support has been super helpful and patient with us. Thanks to Katherine and Jessa.

Jot
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
ReferralCandy heeft geantwoord 17 maart 2023

Thank you for the review! It was a pleasure assisting you! - Karen and Jessa

Bewerkt 5 januari 2023

Pretty straightforward to use. I am still a little confused with the Klaviyo integration. Still a little too new to see any real results yet.
Customer service is top notch, and always very quick to reply. Katherine has been extra helpful.

Joie Designs
Canada
6 maanden gebruiken de app
ReferralCandy heeft geantwoord 18 januari 2023

Thank you for the review! Let us know if you need assistance! - Katherine

18 januari 2023

Just going through the onboarding process and Lorraine has been very helpful. Only giving it 4 stars because we haven't tested the app out fully yet. Will update if it proves to be what we're looking for.

Mark | The Level Collective
Verenigd Koninkrijk
3 maanden gebruiken de app
ReferralCandy heeft geantwoord 18 januari 2023

Thank you for the review! Please feel free to contact us again if you need help! - Lorraine

Bewerkt 9 maart 2023

The support team is really hands on. Jessa has really helped us launch our programme successfully. Whenever I have needed one on one attention and assistance, I have received it. I am quite positive about the results we will see from partnering with Referral Candy.

Violet Jordan
Verenigd Koninkrijk
2 maanden gebruiken de app
ReferralCandy heeft geantwoord 10 maart 2023

We are so grateful for your awesome feedback. Thanks again and please reach out anytime you need help.
-Jessa

24 maart 2023

Getting support with issues is a bit clunky as you have to email the team. But once they receive the message it works fine. Jon was very helpful and resolved my query on time.

Myota Health
Verenigd Koninkrijk
18 dagen gebruiken de app
ReferralCandy heeft geantwoord 24 maart 2023

Thanks for the review! I'm glad I was able to assist. Just let us know if you have questions, we're here for you! - Jon