Avaliações (2 174)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 89% das classificações são de 5 estrelas
  • 9% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
22 de agosto de 2024

It simply works. No problem with the service and the support team is very responsive.

J-Music Europe
França
Over 2 years usando a aplicação
Questão respondida por ReferralCandy 30 de agosto de 2024

Glad to know that our services work best for you, and yes, we aim to provide quality customer service at all times. Thanks again for this review.
- Jon

29 de agosto de 2024

The app itself is user-friendly and packed with features, but what truly stands out is their exceptional support team. They were incredibly responsive, knowledgeable, and went above and beyond to help us get our first campaign set up smoothly. Anytime we had questions, they were there with prompt and clear answers, making the whole process a breeze. If you're looking for a referral program with top-notch support, look no further than ReferralCandy

CactusWarehouse
Estados Unidos
24 days usando a aplicação
Questão respondida por ReferralCandy 30 de agosto de 2024

Thank you so much for your kind words! We're thrilled to hear that you found ReferralCandy user-friendly and that our support team made your experience even better. We take pride in going above and beyond to ensure our customers have a smooth and successful launch. Your success is our success, and we're always here to assist you whenever you need it. Thanks for choosing ReferralCandy, and we look forward to supporting your continued growth!
- Roj

20 de setembro de 2024

We had a great experience setting up ReferralCandy, and it has been a seamless process from start to finish. A special shoutout to Irene, who was incredibly helpful throughout. She provided valuable guidance, helped us set everything up efficiently, and reviewed all the details to ensure everything ran smoothly. Her support made all the difference in getting the system up and running quickly. We’re excited to see the results!

r3vobanD
Alemanha
4 days usando a aplicação
Questão respondida por ReferralCandy 21 de outubro de 2024

Thank you so much for your kind words! We're thrilled to hear that you had a seamless experience with ReferralCandy. We're excited for you and can’t wait to see the fantastic results from your referral program!
- Irene

23 de agosto de 2024

You can also edit the HTML and CSS of emails and pages, so I thought it was very versatile! Additionally, the support team was very quick to respond to inquiries, and when I was confused about the settings, I was able to quickly find a solution. Thank you, Larissa!

yuge-private-teststore1
Japão
About 1 month usando a aplicação
Questão respondida por ReferralCandy 30 de agosto de 2024

We are always here to help you out. It was nice talking to you and thanks again for this review.
- Riz

9 de setembro de 2024

Amazing app and great support by Jessa

Supertails
Índia
Over 2 years usando a aplicação
Questão respondida por ReferralCandy 11 de setembro de 2024

Thank you so much! You were amazing too. It was nice talking to you and please reach out anytime you need help. :)
- Jessa

30 de outubro de 2024

WARNING: Absolute SCAM! Do Not Trust This App!

We installed this app on our international store as a trial, but when we tried to cancel over a year ago, the process was a nightmare. Not only did they make it incredibly difficult to even contact customer support (we had to reinstall the app just to reach them!), but they also continued to bill us for an entire year without our usage even after we requested cancellation and that was over a year ago. After expressing our frustration, they further retaliated by suspending our account to prevent us from posting any negative reviews. This is, without a doubt, the worst customer service experience and the most deceitful Shopify app we have ever dealt with. Stay away if you value your time and money!

Carbo Electric Bike - Europe
Países Baixos
7 days usando a aplicação
Questão respondida por ReferralCandy 1 de novembro de 2024

Hello Mira,

Thanks for the feedback, it provides an opportunity to clarify a few key points. Over a year ago, we provided cancellation instructions as requested, though recent activity logs show these went unread until recently, which led to continued billing. Support has remained available via multiple channels, and your account suspension was solely to prevent further charges, not to restrict reviews, which Shopify independently manages.

Also want to thank you for this experience as it has allowed us to further improve our processes to help protect merchants from potential user neglect. Since you created a new account to leave this review, please ensure it’s canceled if not needed to avoid any similar situation. - Jaime

22 de agosto de 2024

The customer service team is excellent. Pretty easy to use.

WheelTop
Estados Unidos
5 months usando a aplicação
Questão respondida por ReferralCandy 30 de agosto de 2024

Thank you so much for this review! :) Feel free to reach out to us anytime you need help.
- Roj

21 de agosto de 2024

Irene is super helpful !!! Thank you

MOTH
Reino Unido
Almost 2 years usando a aplicação
Questão respondida por ReferralCandy 30 de agosto de 2024

You are awesome! Thanks for writing a review. :)
- Irene

1 de agosto de 2024

Support Experience Rating with Irene: 10/10

I am extremely satisfied with my support experience. The response time was extremely quick and my problem was resolved efficiently and competently. The staff were friendly, professional and committed. Communication was clear and understandable, and I felt well looked after throughout. My concern was resolved completely and sustainably, leaving no unanswered questions. I would recommend this support at any time.

FetchNature
Alemanha
21 days usando a aplicação
Questão respondida por ReferralCandy 21 de agosto de 2024

Thank you so much for your wonderful review! Your kind words about our responsiveness, professionalism, and clear communication mean a lot to us. :)
- Irene

19 de agosto de 2024

I really think they have a great support sytem. You don't need to wait long to get a personal contact to talk to. You can ask any question and they will help you surely. 10/10 reccomend.

dais
Alemanha
7 days usando a aplicação
Questão respondida por ReferralCandy 21 de agosto de 2024

This is such an awesome review! Thank you so much. We really appreciate it. :)
- Irene