Refersion: Affiliate Marketing

I'm slowly gathering more and more affiliates which is great. Emma helped me a lot and extended my free trial! ')

Thank you Andre for the quick response and for helping us with the integration! So far our experience is great!

My experience was great up until the past month when I was contacted to update my credit card, stating that a charge wasn't going through. Puzzled since funds are available on my card, I responded inquiring about the amount they were wanting to charge - I have a protection that does not allow any charges to go through if I haven't pre-approved them.

After two attempts to get my response and two different people responding with simply "update your credit card number" (no response to my actual question), I received an automatic email stating that my account has now been cancelled due to unsuccessful attempts to charge my card.

I'm sad with a bad taste in my mouth with how this company went about evading my direct question of the amount they were attempting to charge and simply cancelling my account - it gives the impression they were attempting to charge more than I had agreed on.

I'd say the app itself works fine but the people behind it have raised many flags for me and I feel it a duty to share this experience.

UPDATE: After receiving a phone call from Shibo, it was explained that the cancellation was an automatic result from a final attempt to charge my card - it wasn't an intentional action.

In the end, Emma and Shibo explained that the charges they were attempting to put on my card were the same as my original payments which is all I wanted to confirm in the first place so I could dig deeper on my end. I've cancelled my subscription though I may return as a customer in the future. The app itself works fine for what I was using it for.

Cool app. All setup. Hope to see the ROI soon. Easy to use. Alex the founder is great help. Looking forward to the software helping us grow.

Great help from Eric, thanks for helping me setting Refersion up on the site. Already have my first affiliate from the Marketplace.

So far so good. I had some issues during set up, but Nick helped me solve every one of them and got my store launched in no time.

Very happy with the customer service and my overall experience.

So far so good. Amazing platform hoping for the best :)

Brittany was incredibly helpful, and went above and beyond to answer my questions, prompt and efficiently. She gave me the peace of mind that I can contact Refersion anytime for help. Also, everything is going smooth with the app as well. Definitely recommend!

Refersion is a great app I've been using the for a couple of days and I already have my first affiliate partner. There marketplace works well. There customer service is great they respond in less than 24 hours. Erik has been very helpful!
Thanks

Andre from Refersion was fantastic, really quick to assist with setup. It seems to be a great start for using affiliates. Looking forward to seeing what happens! The Smart Cave