Refersion: Affiliate Marketing

Refersion has been very helpful. They respond quickly to my questions and are always willing to login and make an adjustment for me. Emma Shakima and Eric have all been very active contacting me. Thank you Refersion not just for a great app but also for your great service!

Easy and Simple for us and our Affiliates.
That makes it perfect.

Amazing level of support! Very complete affiliate tracking system for eCommerce. We have just started with them and just does what we need it to do. 100% recommended!
Install it!

This is a very cool idea and I look forward to using it!

This is a great app and Andre on customer support is an asset to their team. He answered my question, then noticed something else I needed help with before I even noticed it. That is the definition of going above and beyond the Shopify app call of duty!

Great app! Quick customer service response! Good for Affiliate Marketing!
Excellent technical support!

We have been using Refersion for just over (3) weeks and very pleased. Sergio and everyone else provides fantastic email and phone support.

The onboarding process is fast and easy with a lot of videos and a simple step-by-step to do list.

Try it you will love it.

Warm Regards,
Randal DeHart, PMP, QPA
Fast Easy Accounting

Underwhelmed and unimpressed. Two days for test purchases to show up in the dashboard when they say it should be an hour at most. Lackluster and flip responses to support requests. On the getting started webinar (where the leader seemed distracted, confused and took such long pauses between thoughts we thought the screen had froze except for the loud background noise) -- he had no insights or help to offer participants in the Q&A. Moreover, he began answering questions and then immediately lost his train of thought every time a new one popped up in the chat field. Just really unprofessional at every step of this process.

When participants asked about similar problems they were having he said their order volume (or something to that effect) was slowing down their product. Again, very blasé and not very confidence inducing.

I'd been waiting for this product to work as I have several influencers in multiple countries and time zones wanting to be affiliates. I went to upgrade after realizing they force you to in order to be able to create a coupon code. I agreed to the upgrade price but when I go to use it, it says I still need to upgrade and round and round in circles. The support response was that it sometimes takes a while and "sorry."

If you're in a hurry to get your affiliate program up and running, you will be disappointed here. I am an affiliate for another company that also uses Refersion and it's been a headache (missing referral links in dashboard, etc) from that perspective, too.

They also need to cutback on the constant canned emails if the live support and product is so incredibly lackluster.

I'll submit another review if this actually works without so much lag time for set up.

Update: the guys at refersion were kindly able to negotiate a refund from Shopify on my behalf, which I am very happy with. I would recommend the app itself based on the functionality, but would suggest users be mindful of their subscription cost etc.

I was charged the maximum tarrif for this app despite subscribing to the entry level subscription and removing the app. Both Shopify and Refersion have both been useless and neither were willing to help as they claim they do not have a refund policy... The lack of customer service from both is disgusting and I will be considering a move to another platform. Purchase/trial at your own risk.

Emma the help person is amazing and support in general is fantastic.
My main goal was to acquire new affiliates and I believe this is where Refersion could make better use of the market place. There appears to be no way of contacting any affiliates until they have joined your program. Your program will be listed in the market place but becomes buried very quickly after launch. The data reporting is very good btw... so our only criticism is the market place