Refersion: Affiliate Marketing

So far so good. I had some issues during set up, but Nick helped me solve every one of them and got my store launched in no time.

Very happy with the customer service and my overall experience.

Brittany was incredibly helpful, and went above and beyond to answer my questions, prompt and efficiently. She gave me the peace of mind that I can contact Refersion anytime for help. Also, everything is going smooth with the app as well. Definitely recommend!

Love it! It's the perfect app I've been looking for.

It is a great app if you are just starting your business. Easy to use, simple yet powerful tool to use.

We are switching affiliate platforms because of the ease of use and great service we've had from Refersion.
We were looking for a platform that allowed a multi-tier program, and integrated affiliate links and discount codes with easy tracking and payment settings. Refersion met all of those needs, and helped us get everything set up just the way we wanted it.
Highly recommend using this for any affiliate/sponsorship programs you want to run. Well worth the investment.

Refersion is a great app I've been using the for a couple of days and I already have my first affiliate partner. There marketplace works well. There customer service is great they respond in less than 24 hours. Erik has been very helpful!
Thanks

My experience was great up until the past month when I was contacted to update my credit card, stating that a charge wasn't going through. Puzzled since funds are available on my card, I responded inquiring about the amount they were wanting to charge - I have a protection that does not allow any charges to go through if I haven't pre-approved them.

After two attempts to get my response and two different people responding with simply "update your credit card number" (no response to my actual question), I received an automatic email stating that my account has now been cancelled due to unsuccessful attempts to charge my card.

I'm sad with a bad taste in my mouth with how this company went about evading my direct question of the amount they were attempting to charge and simply cancelling my account - it gives the impression they were attempting to charge more than I had agreed on.

I'd say the app itself works fine but the people behind it have raised many flags for me and I feel it a duty to share this experience.

UPDATE: After receiving a phone call from Shibo, it was explained that the cancellation was an automatic result from a final attempt to charge my card - it wasn't an intentional action.

In the end, Emma and Shibo explained that the charges they were attempting to put on my card were the same as my original payments which is all I wanted to confirm in the first place so I could dig deeper on my end. I've cancelled my subscription though I may return as a customer in the future. The app itself works fine for what I was using it for.

Andre from Refersion was fantastic, really quick to assist with setup. It seems to be a great start for using affiliates. Looking forward to seeing what happens! The Smart Cave

Andrew fixed my domain so that I could test in a very reasonable amount of time. I am very happy with the support.

We joined refersion to help track our affiliates sales, as well as pay out our monthly charity initiatives. It has been such an easy process thus far. Everyone is quick to respond and Andre, who did our onboarding, is always quick to follow up to ensure we got our questions answered.