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Overall, not a good experience at all. Poor Service & App Not working. Literally I sent 4-5 emails over 48 hours with no response. Do not recommend. I have now given this app two chances over the last several years.
Signed up but cannot move forward since there is just no response from this company - apparently I need to grant access to their login request. Have given up trying to contact them.
Be careful what permissions you give them. Refersion logged into my account and created a 100% discount code for my product without my consent.
To use Refersion, they give themselves permissions within your Shopify store that allows people to do this. I am not personally comfortable with giving strangers this level of access -- especially when they feel comfortable creating discount codes without my permission.
Just started using it, but so far so good.
I'm having problem after problem since yesterday, first with the tracking, then the order amount wasn't correct, I tried figuring it out with both Emma and Erik but they just couldn't find why there was this problem and then stopped answering... I also want to say to the EU based shopify owners that the paypal payouts have been stopped by paypal for non US markets (I talked with paypal this morning on the phone and they told me) so I wrote again to Refersion to get some help with using Stripe instead and then again no reply and it's been the whole day...
So far this is EASY to incorporate and get the info to our affiliates! Thank you for making this process easy and convenient! Thank you for helping us grow our business! Great app!
this works exactly as described in the video. i advise everyone to take at least 1 or 2 hours to learn about every feature and detail of this programm. use what it allows you to do! :)
The app's UI is a bit outdated and confusing, not the most intuitive one. Contact form didn't work, but after contacting customer service via email I got a quick answer and very good customer service.
They rock. Very simple. And simple is good. SImply Earth
I can not even enter the software. I tried everything. Reinstalling. Creating new account. Nothing work. No customer Service. Might have to move to other APP
Thank you for your feedback and we are very sorry that you experienced trouble logging into your account. We have been unable to locate any support requests but have tried to contact you directly without luck. If you're open to giving our platform another try, we would love the opportunity to work through this issue with you.
We look forward to hearing from you!