Releasit COD Form & Upsells
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We were initially using the Releasit COD Form app on our store, but recently encountered a serious technical issue where customers could not complete orders—the form would just keep loading and never redirect to the confirmation page. After days of declined orders, we identified that the issue was coming from the Releasit app.
When we contacted their support, instead of fixing the problem, they told us we must include an email field in the form for it to work—something that was never required before. We explained that other apps, , work perfectly fine without forcing this. Still, no proper solution was provided, so we decided to switch to another alternative
However, what happened next was shocking.
As soon as we moved away from Releasit, we started receiving fake and bot orders on our store—clearly targeted, and likely not a coincidence. It seems like a form of retaliation or unethical behavior from their side, which is completely unacceptable.
If you're considering using Releasit, be careful. Based on our experience, not only is the support unhelpful, but switching away from their app might expose your store to spam or malicious activity. We strongly recommend going with a more reliable and ethical alternative
Thank you for sharing your experience. I'm truly sorry to hear that you faced these issues, and I want to personally address them.
At Releasit, we work tirelessly every day to provide reliable solutions and responsive support to thousands of merchants. I'm sorry that in your case, things didn’t go as expected.
Regarding the issue you encountered: we understand how frustrating it must have been. Our team recommended including the email field because recent platform changes and app updates have made it essential for proper form submission and order processing. We’re actively working on improving compatibility and reducing friction in these transitions, and your feedback helps us do better.
As for the allegations of fake or bot orders after uninstalling our app, we want to be absolutely clear: we strongly refute any suggestion of malicious intent or retaliation. Releasit has never and will never engage in unethical practices. We take this kind of accusation very seriously, and we’re happy to cooperate in any investigation to clear up the matter.
We’d still be more than willing to work with you to resolve any technical issues you experienced. Our goal is to support your store's success, not hinder it.
If you’re open to reconnecting, we’d appreciate the opportunity to make things right.
Kind regards,
Carlos Villanueva
Releasit General Manager
Its a problematic app. After using the app, whihin an week facebook pixel will show error and subsequently facebook ads campaign will stopped working.
The reason being "Content ID" is not being captured by this app and so error in Facebook pixel will come.
I have installed this app in my multiple shopify store and all store got affected because of this app.
There support is very bad, they never help ! like a robot, but the app is good
disaster bad support team
Not a good app. limited usability.. interfered with homepage with no option to manage
Avoid using this app , bad service
The app and its support were very good in the initial days but now they have hired some very bad support staff.
There are some bugs in the app's OTP verification system, someone was able to bypass it and was placing 50+ OTP-verified orders each day on our store every time with a unique mobile number..
I reported this to support but the support person did not even acknowledge the issue...I asked to get this checked by a tech person and he did not even try to understand the problem by creating any test order...
Overall this was a very bad experience and I have lost trust in the app's functioning.. I have now decided to end my 3 years relationship with them.
Dear Urban Storie INDIA,
Thank you for sharing your feedback. We deeply regret to hear about your recent experience with our support and the issues you've encountered with the OTP verification system.
Firstly, we want to apologize for the oversight and any inconvenience this has caused you. Your concerns are important to us, and we understand how frustrating this situation must be.
We are committed to resolving any issues and ensuring our app functions seamlessly for all our users. Our team puts in a tremendous amount of effort to provide a reliable service, and it's disheartening to hear that we fell short in your case. We have many users who benefit from our app daily, and we strive to maintain the highest standards of support and functionality.
We appreciate your long-term relationship with us and the trust you've placed in our app over the years. We would love the opportunity to make things right and restore your faith in our service. Please let us know if there is anything specific you need assistance with, and we will prioritize addressing your concerns immediately.
While we understand your frustration, we kindly ask that you consider the overall performance and support we have provided over the years before leaving a final review. Your feedback is valuable, and we hope to continue supporting your business effectively. (1 star is not deserved, 100%). Please revise your review.
Thank you for your understanding and patience. If you have any further questions or need additional support, please do not hesitate to reach out to us.
VERY PATHETIC APP! One day it will work and all of a sudden there will be a glitch which the team will deny abruptly instead of helping. Most of their reviews are bought and it cannot be trusted. Everyday I am having some other big glitch with this app.
If there would have been a 0 star rating would have done it. Simon from their team was talking rudely when I asked them to fix a problem, also everytime they were not able to fix the issue in their constantly buggy app they said ..."this is from shopify and we cant do anything". Every now and then there is a bug in their COD form, which they thensleves are not able to resolve
I have had to struggle with major problems twice. The first time was when customers tried entering their pincode in the pincode section, and all were shown that the pincode was invalid. I suffered huge losses because I was running ads during this time. "Your team did not inform me about such a significant issue. After contacting you are telling that this problem is going on. You should tell us in advance so that we do not incur losses."
The second time, when pressing the "Complete Order" button, the system kept loading, and the order was not being placed. This issue persisted for 30 minutes, during which I couldn't process a single order. I lost thousands of dollars because of these problems.