Releasit COD Form & Upsells
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The app and its support were very good in the initial days but now they have hired some very bad support staff.
There are some bugs in the app's OTP verification system, someone was able to bypass it and was placing 50+ OTP-verified orders each day on our store every time with a unique mobile number..
I reported this to support but the support person did not even acknowledge the issue...I asked to get this checked by a tech person and he did not even try to understand the problem by creating any test order...
Overall this was a very bad experience and I have lost trust in the app's functioning.. I have now decided to end my 3 years relationship with them.
Dear Urban Storie INDIA,
Thank you for sharing your feedback. We deeply regret to hear about your recent experience with our support and the issues you've encountered with the OTP verification system.
Firstly, we want to apologize for the oversight and any inconvenience this has caused you. Your concerns are important to us, and we understand how frustrating this situation must be.
We are committed to resolving any issues and ensuring our app functions seamlessly for all our users. Our team puts in a tremendous amount of effort to provide a reliable service, and it's disheartening to hear that we fell short in your case. We have many users who benefit from our app daily, and we strive to maintain the highest standards of support and functionality.
We appreciate your long-term relationship with us and the trust you've placed in our app over the years. We would love the opportunity to make things right and restore your faith in our service. Please let us know if there is anything specific you need assistance with, and we will prioritize addressing your concerns immediately.
While we understand your frustration, we kindly ask that you consider the overall performance and support we have provided over the years before leaving a final review. Your feedback is valuable, and we hope to continue supporting your business effectively. (1 star is not deserved, 100%). Please revise your review.
Thank you for your understanding and patience. If you have any further questions or need additional support, please do not hesitate to reach out to us.
If there would have been a 0 star rating would have done it. Simon from their team was talking rudely when I asked them to fix a problem, also everytime they were not able to fix the issue in their constantly buggy app they said ..."this is from shopify and we cant do anything". Every now and then there is a bug in their COD form, which they thensleves are not able to resolve
some times this app have a issue like pincode incorrect or buy button still loading. I got this issues 2 times in this year. I lost thousands of orders because of this issues.
I recently had a very disappointing experience with the customer service at Releasit Cod From. I contacted their support team to resolve an issue with my recent purchase, and the representative I spoke with was extremely unprofessional and unhelpful.
First, the representative seemed uninterested in my problem and responded in a very rude manner. They interrupted me multiple times while I was explaining the situation and gave curt, dismissive answers. It was evident that they lacked basic customer service skills and did not have the patience or willingness to assist me properly.
Additionally, the representative failed to provide any useful information or solutions. When I asked for further assistance, they became increasingly agitated and uncooperative, making the entire interaction very frustrating and stressful. I felt completely disregarded and disrespected as a customer.
Overall, this experience has left me with a very negative impression of Releasit Cod From's customer service. I hope they take steps to improve their training and ensure that their representatives treat customers with the respect and professionalism they deserve. I am very disappointed and unlikely to return to this company in the future.
I have had to struggle with major problems twice. The first time was when customers tried entering their pincode in the pincode section, and all were shown that the pincode was invalid. I suffered huge losses because I was running ads during this time. "Your team did not inform me about such a significant issue. After contacting you are telling that this problem is going on. You should tell us in advance so that we do not incur losses."
The second time, when pressing the "Complete Order" button, the system kept loading, and the order was not being placed. This issue persisted for 30 minutes, during which I couldn't process a single order. I lost thousands of dollars because of these problems.
I have uninstalled the app since 2 months . Money is being deducted from me.
So an embarrassing experience with the support every time.
So a buggy app and every time something doesn't work properly. I paid a lot of money on the trash with these guys...
3rd class application 3rd class customer support dont buy premium version Releasit COD Form
very unhelpful customer support with limited knowledge
pas facile à configurer