Releasit COD Form & Upsells

Hello there,

My name is Mehmed, and I’m the Tech Support App Lead at Releasit.

First of all, I want to sincerely apologize for the experience you’ve had with our support team. You should never feel frustrated or unheard when reaching out for help, and I’m truly sorry that our replies felt basic and that you had to repeat yourself multiple times. That is not the level of support we aim to deliver, and I completely understand why this left you disappointed.

I’m also very sorry to hear about your interaction with Kerim. He always tries his best to assist, but in this case, it’s clear that we did not provide the clarity or depth you needed. I take full responsibility for that, and I truly appreciate you bringing it to our attention.

Regarding AB testing and compatibility with tools like Intelligems: AB testing is now fully available as a feature within our app, and we would be more than happy to help you enable it and ensure it works correctly for your store. I’m sorry that this wasn’t communicated clearly before, and that you didn’t receive the support needed to take advantage of it.

As for the tracking issues with your pixel, these situations can be complex due to how Shopify processes COD orders and triggers events, but it is still our responsibility to help you navigate this and find the best setup or workarounds. I’m sorry you didn’t receive the level of guidance you needed.

I truly appreciate that, despite everything, you took the time to share your feedback. It helps us understand where we need to improve — both in our support and in the product.

If you’re open to it, I would really like the chance to review your case in detail and help get everything working properly for you. Feel free to reach out via email or chat and ask for me directly — I will personally take care of your request.

Thank you again for your honesty, and I’m very sorry for the frustration this has caused.

Kind regards,
Mehmed
Tech Support App Lead
Releasit

Hola,

Mi nombre es Mehmed y soy el Líder de Soporte Técnico de Releasit.

Lamento mucho la confusión que esto te ha generado. Entiendo perfectamente por qué puede parecer frustrante si el pedido no se sincroniza como esperabas en el mensaje de WhatsApp.

Quiero aclararte que nuestra aplicación sí cuenta con integración con WhatsApp, y muchos comercios la utilizan sin problema. Para poder ayudarte de la mejor manera posible, necesitaría un poco más de información sobre lo que estás intentando hacer exactamente y en qué punto la sincronización no funciona como esperabas.

¿Podrías indicarnos:

– Qué tipo de mensaje estás intentando enviar
– Desde dónde lo estás generando
– Si aparece algún error o comportamiento inesperado

Con estos detalles podremos revisar tu caso en específico y ayudarte a que la integración funcione correctamente.

Quedo atento a tu respuesta y con gusto te ayudaré a resolverlo.

Saludos cordiales,
Mehmed
Líder de Soporte Técnico
Releasit

Merhaba,

Ben Mehmed, Releasit için Tech Support App Lead’im.

Yaşadığınız durum için gerçekten üzgünüm. “Response not successful: Received status code 500” hatası sunucu kaynaklı bir sorundur ve müşterilerinizin sipariş verememesi çok ciddi bir durumdur. Bunun işinize etkisini tamamen anlıyorum.

Bu teknik sorun giderildi ve uygulama şu anda stabil şekilde çalışıyor. Eğer mağazanızda hâlâ aynı hatayı görüyorsanız, lütfen hemen uygulama içi canlı sohbetten veya support email üzerinden bizimle iletişime geçin. Mağazanızı öncelikli olarak kontrol edelim ve tamamen düzeldiğinden emin olalım.

Yaşattığımız aksaklık için tekrar özür dilerim.

Mehmed, Tech Support App Lead

Hello there,

My name is Mehmed, and I’m the Tech Support App Lead at Releasit.

Thank you for your feedback — I’m glad to hear that you find the app good, but I’m very sorry that you’re experiencing an issue with the order history. I completely understand how important it is to have full visibility of your orders, and I’d like to help clarify this for you.

All orders created through our app are always stored inside the Shopify Orders section, just like any other order in your store. Because of this, I would like to better understand what you mean when you say the order history is not showing.

Could you please let me know:

– Where exactly you expected to see the order history?
– If there is a specific page or feature where the information appears missing?
– Whether the issue is with COD orders only or all orders in general?

With these details, I’ll be able to investigate the issue properly and help you resolve it as quickly as possible.

Thank you again for bringing this to our attention. I’m here to help with anything you need.

Kind regards,
Mehmed
Tech Support App Lead
Releasit

Hi there,

I am Mehmed, Tech Support App Lead for Releasit.

We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly.

Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly.

Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right.

Mehmed, Tech Support App Lead