Avaliação geral
Pontuação por nível de classificação
  • 94% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
6 de agosto de 2023

I was charged for three months and was never able to access over 2,000 recordings! This app isn't worth it .

Certified Textures
Estados Unidos
Almost 3 years usando a aplicação
Questão respondida por Conversion Bear 7 de agosto de 2023

Hi there,
Popcorn was used by your account since October 2020.

Since it was installed, we have not received any support ticket or email by your account. Our team is available to help through a live chat and email. We will be happy to solve any issues as they arise.

Please note the app billing plan was *manually* activated by the store admin on March 23rd, 2023.

As any other Shopify app billing charge - it is visible in plain sight inside each and every Shopify monthly invoice, under the "Apps" section.
A charge will be automatically deactivated once the app is uninstalled.

We have a satisfaction guarantee policy through which any of our accounts can be refunded with no questions asked.

Please let us know if you need any further assistance via email - support@conversionbear.com.

Editado a 6 de setembro de 2023

I just installed this app and so far so good. I can not really say more at this point in time. it is easy to install, I did a test run and it it recorded my session. I uninstalled Nope, I already un installed it. It recorded my own visits, I don't need that. There's is no way to turning it off, not that I could find any without asking for help. I am to busy, to do that. That app is not for me.

Alexa Martha Designs
Estados Unidos
About 6 hours usando a aplicação
Questão respondida por Conversion Bear 6 de setembro de 2023

You can avoid recording your own visits by excluding your specific IP, inside the settings tab. We record store admin sessions to make it easier for merchants to test the app during trial period.

28 de novembro de 2023

Excellent App!!! it Help us to improve our e-commerce in a customer vision! I Really Recomend it!!!

Rede & Shop
9 minutes usando a aplicação
18 de julho de 2023

It doesnt show all time customer spends on site. Often you can see on the replay that customer is already scrolling next site and you CANT WATCH CART AND CHECKOUT to check where and why customers buy. I dont recommend it

26 days usando a aplicação
Questão respondida por Conversion Bear 19 de julho de 2023

Please note apps (and I mean *any app*) can not record inside Shopify checkout pages due to security and privacy reasons. In fact, Shopify blocks any scripts from loading inside checkout pages.

This means, it won't be possible to watch customers while they are inside the checkout page as they fill in their credit card details and other very sensitive information which is considered PII (personal identifiable information).

Popcorn is designed to follow very strict privacy rules, keeping all sessions anonymous. Otherwise, you (as a merchant) might face severe legal issues. In other words, this set of rules is there to keep you safe.

As such and by design - sessions will be cut off at the point where customers proceed to checkout. That is the most common reason for a recording freeze.

Please let us know if you have any other questions or concerns.

You can reach out to us directly via email support@conversionbear.com

28 de março de 2023

Really Awesome, just downloaded it but already shocked that this was possible all this time, wil l really help me out.

Países Baixos
3 months usando a aplicação
Questão respondida por Conversion Bear 17 de abril de 2023

Thank you so much for your 5-star review! If there's anything else we can help with, please let us know.

3 de maio de 2023

Really good. Helped me to track the behavior of my customers and to see , where I could improve my website..

Vibe of Africa
22 days usando a aplicação
Questão respondida por Conversion Bear 4 de maio de 2023

Thank you so much for your 5 star review! We really appreciate hearing that our app helped you to track the behavior of your customers and see where you could improve your Shopify store. Thanks again!

18 de julho de 2023

doesn't work on Dawn theme, you can only see the annonce bar, first image, and the footer but all without text, just white background. Same issue as propel replays

9 minutes usando a aplicação
Questão respondida por Conversion Bear 19 de julho de 2023

Hi there,
the app works across dozens of stores who use Dawn - it is not limited by a specific theme.

You've mentioned you are experiencing the same issue you had when using a different recording app (Propel). As such - the error is coming from your specific theme files, and not the app.

It seems that you are trying to view an app or a custom element which is located on top of your main page.

Some elements are wrapped inside iFrames which means we (or any other recording app) do not have access to their code, and can not technically record them in the view. That does not mean they won't show, it just means they would not be presented inside a recording. In these cases, we render widgets as gray blocks.

The root cause of apps not able to render iFrames is because the app simulates your store HTML and visitors mouse movements. It's more of a front end simulation of your store, rather than a video. You can read about the technology here: https://en.wikipedia.org/wiki/Session_replay.
If we would record a video - that would make your store unusable as it would take the entire bandwidth.

Thank you for your understanding and happy to answer any questions directly - support@conversionbear.com.

28 de dezembro de 2022

Ein tolles Tool um seine Kunden besser zu verstehen. Kann ich jedem nur empfehlen.
Tolle Dashboard btw

Sand & Fire
About 2 months usando a aplicação
8 de fevereiro de 2023

App muito boa, tem tudo tal e qual descrito e é bastante útil para saber ao certo qual o comportamento do cliente e melhorar as partes necessárias

3 days usando a aplicação
1 de março de 2023

Cette application est bénéfique, fonctionne bien et apporte beaucoup pour développer la boutique et son organisation. Cela permet un meilleur lendemain, plus contrôlé.

5 days usando a aplicação