Avis (2 767)

Note globale
4,7
Nombre d’avis par note
  • 84 % des avis sont des avis à 5 étoiles
  • 11 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
7 janvier 2025

This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who ...

Ctronics
Chine
Environ 2 mois d’utilisation de l’application
CartKit a répondu 8 janvier 2025

Hi there, we have already issued you app credits for $249 which can be used toward future app payments. We are also waiting to hear back from Shopify support regarding the ...

13 décembre 2024

They changed the interface and now you have to accept the paid plan to be able to installed it. Even if it is written FREE at the shopify store.

After they say you can change on the app. But you are still obbliged to agree on the paid plan otherwise you cannot access the platform. Be aware if you are installing it.

For me it is just an scammy act and they call it marketing. I hope this commentary ...

Futura Cerealista
Brésil
Environ un mois d’utilisation de l’application
CartKit a répondu 15 décembre 2024

Thank you for sharing your feedback, and we apologize for any confusion. Shopify requires users to agree to potential charges when switching between plans, but this doesn’t ...

6 novembre 2024

I started a free trial, which I canceled, however they charged me anyway. I have been asking for a refund for 2 weeks and every time I contact them they tell me to wait without any solution.

SurfMateStore
Chili
Environ 2 mois d’utilisation de l’application
CartKit a répondu 8 novembre 2024

Hello! When you install the app, you'll start with a 7-day free trial of the Pro plan, not the paid version. You can see how many days are left in your trial at the top of ...

26 janvier 2025

Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage!
To use or test it you have to willing in to this directly after installation!

Would not recommend to install or test this.

Olli's Collectibles
Allemagne
5 minutes d’utilisation de l’application
CartKit a répondu 28 janvier 2025

Hi!

Thank you for your feedback! To clarify, the 7-day free trial and pricing details are required by Shopify to be displayed during installation. This ensures transparency ...

14 octobre 2024

You don’t give your clients any opportunity to try the app before asking them to subscribe to a paid plan right from the start. No thanks, we find more value in other apps than in yours.

Djolie
Canada
1 jour d’utilisation de l’application
CartKit a répondu 15 octobre 2024

Hi there! When you install the app, you are not automatically on the paid plan, You are accepting a 7 day free trial of the Pro plan. We indicate how many days you have ...

28 novembre 2024

Great service

London Collective
Roumanie
7 jours d’utilisation de l’application
7 septembre 2024

Got charged even though app was supposed to be free and now waiting for a respond for a refund since I didn't even use this app and got charged before even the month has finished

DermaFusion
Canada
18 jours d’utilisation de l’application
CartKit a répondu 18 septembre 2024

Hi there! You are accepting a 7 day free trial of the Pro plan. If you switch to the free plan within 7 days, you will NOT be billed. We indicate how many days you have ...

4 mars 2025

I can't watch any replays since some weeks ago, I opened converation 2 times with a bot that told me that the DevTeam will get in contact an solve the problem but I am still paying for all the views and not watching them. The cherry on top is that I can only see my own webviews when I have them deactivated (and they also charge me for those). As an additional downside, when the customer changes ...

AMORENCE
Espagne
CartKit a répondu 6 mars 2025

Hi there,

We sincerely apologize for the inconvenience! We've issued a refund for the last month, and our team is actively working on resolving the issue. We truly ...

25 novembre 2021

When I first installed this app it worked well (of course during the free trial). It showed me the behavior of my customers and it allowed me to make some changes to my site to improve customer experience. Now, weeks later and during Black Friday when the traffic to my site has increased exponentially, I am unable to even open the app. It takes me to an error page and it asks me to log in, when I ...

Spoiled Pets Co.
Canada
Plus de 2 ans d’utilisation de l’application
CartKit a répondu 25 novembre 2021

Update: We fixed this issue shortly after BFCM last year. We've reached out via email a couple of times, we look forward to hearing from you :)
-
Hey there! We're ...

25 novembre 2021

This app was good in the beginning to view how people acted on my website. Now on Black Friday the app is glitchy, probably has to do with my FREE subscription. Let's hope the developer is not that shady to do that. I was actually thinking of upgrading but not now.

Brew Fitness Co.
Canada
Environ 2 ans d’utilisation de l’application
CartKit a répondu 25 novembre 2021

Update: This problem was fixed almost immediately after BFCM 2021. We reached out to the store owner but haven't heard back. Strict measures were taken to bring continued ...