Recensioni (2.766)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 84% delle recensioni ha 5 stelle
  • Il 11% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
Data modifica: 5 gennaio 2021

It worked fine for a few days. Then suddenly I cannot replay the sessions. It says " This page isn’t workingapi.better-replay.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS" I tried clearing my browsing history, cache, cookies, etc. but still did not work. I also tried using a different browser and still not working. I tried contacting their customer support by the app and by email but I got no response for days. Maybe this review would have your customer service team assist me. I'd be glad to update my review. Thanks

REAC Label
Filippine
Oltre un anno di utilizzo dell’app
CartKit ha risposto 5 gennaio 2021

Hi there! Thank you for sharing your report. We reached out via email :)

29 ottobre 2020

I've had it installed for a week. No recordings yet. I just flipped a switch that said enabled/disabled, so we'll see if that works.
I'll rate it higher once i see it working.

Cutsie Friends
Stati Uniti
Oltre un anno di utilizzo dell’app
CartKit ha risposto 29 ottobre 2020

Hi! We sent you an email. We're working to get this solved as soon as possible :)

Data modifica: 11 marzo 2022

Just installed it and loving the app so far. Would love to see the heatmap as well. That would have been 5-stars! Edit; just changed my review to 1 stars. Suddenly the app is no longer free to use and I have to pay to use it with an (up to) $999 USD charge a month.... Haven't received any communication from them about this change and just got prompted to update the app and approve these charges. Really disappointing as I was quite happy with this app. Atleast have your existing users be grandfathered in or something...

Teddy and Wool
Paesi Bassi
Circa un anno di utilizzo dell’app
30 ottobre 2019

This app worked pretty god in the beginning but had a few issues like only showing one days worth of captures. I sent a request for support but never heard back, but all of a sudden I was able to see all the back logs. But about a week ago all of the captures became blank. They were there, and you can see the movement of the customer, but the content of the page is missing. This is on all platforms, Phone, Tablet, & Computer. I sent a support request probably 5 days ago and still have not heard back. One thing I always read in these reviews when the dev replies is that they have sent several replies, so they must have gone to the spam folder. I have checked the spam folder and other folders I have to filter my emails. The only reason I am writing this is because Shopify sent me a follow up on the support experience. This app is a fantastic tool for any business owner. I would pay for it if it were not free. But it just doesn't always work. And there doesn't seem to be any support.

Black Lava Vape
Stati Uniti
9 mesi di utilizzo dell’app
CartKit ha risposto 30 ottobre 2019

Hi! We checked the SPAM folder and your question did indeed go here so it was not seen by our support team. Can you please email me directly? - jason at cartkit.com . We'll solve the issue you are experiencing ASAP.

Data modifica: 29 giugno 2020

This app is extremely hard to love. It requires users to do a lot of things to use. I followed but still could not use it, Very time consuming

supermarket88
Vietnam
9 mesi di utilizzo dell’app
CartKit ha risposto 29 giugno 2020

We appreciate your feedback. We reached out via email to know more about your experience.

Data modifica: 13 settembre 2020

NOT ABLE TO TRACK ALL SESSIONS MY STORE SHOWS ADD TO CART AND THIS SHOWING NOTHING

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TakeTrends
Stati Uniti
6 mesi di utilizzo dell’app
16 luglio 2021

The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors

EsaModa
Stati Uniti
6 mesi di utilizzo dell’app
CartKit ha risposto 16 luglio 2021

Update July 29, 2021. We've reached out a couple of times but have not received a response from the customer.
-
Hi there - we apologize for your recent experience with Replay. We limit the recordings for stores with high traffic to help distribute the sessions across the month. However, this is something we can modify on a case-by-case basis.

We'll be in touch with you soon!

Data modifica: 4 agosto 2020

Thought it was good, until I found out all the information is wrong... Cant even find the place to seek help about this issue

AGVM
Emirati Arabi Uniti
4 mesi di utilizzo dell’app
CartKit ha risposto 4 agosto 2020

Hi! We reached out via email - please contact us back to know more about your experience with Better Replay.

12 giugno 2019

1star. Even though its free, it has a lot of issues
- stopped working until support reinstalled it and didn't really give a satisfactory response
- nowadays it records maybe 1% of of visits to the site and for no reason skips the others; Support never responded to the second ticket i sent.

Baby Onward
Stati Uniti
3 mesi di utilizzo dell’app
CartKit ha risposto 13 giugno 2019

We can't replicate any issue. All of our tests are being recorded fine. Note that the recorder automatically ignores bot traffic. Please email us with more details on the number of recordings you're expecting to see and where those numbers are coming from. Thanks

27 febbraio 2021

Free then ratings changed... No mails or communcation with many bugs. do not recommend this app at all

behockey
RAS di Hong Kong
2 mesi di utilizzo dell’app
CartKit ha risposto 2 marzo 2021

Hi! We appreciate you taking the time to share a review. We reached out via email! :)

To clarify, we experienced some downtime in the past couple of days but it was solved within less than 24 hours.

We look forward to your reply!