Peek! ‑ Better Replay & Survey

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

This app is awesome. I usually get lots of abandoned checkout and poor conversion rate. Ten I installed the app and it was a game changer. I noticed that it was because of my high product price and long checkout process then I have to reduce the price and made my checkout process shorter and easier. Then my conversion rate and sales skyrocketed. I love the app.

Loving this app so far! I'm able to see what customers do during the session. It's helpful to improve website and adjust a few things according to customer's behavior.

Love to watch my costumers how they interact with the website. 5 star free app . I was amazed i'ts pretty fantastic.

I use this app to view where customers are focusing their attention at. I would like to see email info so that way I get a better understanding if my competitors are viewing my page.

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Update 05. June 2021
In an email conversation, the changes were explained to me in more detail because of privacy concerns. These are described on the website, but it remains that data is requested and accessed, which are irrelevant. The app has received a nice update and the UI is much better. At the same time, more features have been added. I have installed the app again and will look at it again. But I am still skeptical about privacy.
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Update 27. February 2021 I was a bit surprised when I wanted to open the app today, after a long absence, and was prompted to reinstall the app because the already installed one no longer works. In addition, the app wants to access data that are completely irrelevant to the function of the app, just to grab customer data! Why? This is a no-go for me! A deterioration towards my customers and data protection, even if the app can be used for free. For this 1 star and deleted.
************************** All in all a good app, but the rendering in the desktop browser is not correct, as it shows the mouse always in the wrong position. There is for sure more potential in this app, but for a free app, it is really good. Not sure if during the recording session the shop was slower. Maybe it was just a feeling. PRO
+ FREE!
+ Helpful to find errors, navigation problems or other issues
+ Very clear and understandable UI CONTRA
– Rendering not correct in a desktop browser (Firefox 75 on Mac OS X 10.13.6) and iPhone 11 Pro iOS 13.4.1, the mouse is offset visible
– Implemented videos on product pages are not recorded (JavaScript Error)
– Form fields and search field are not readable, only stars are visible, even if it's not a password field. Would be good to see, to check if people write wrong search string for example (search string is visible in the dropdown history)
– Would be nice to have a timeline in the progress bar to check how long a user stops browsing at some point (e.g. when they read info or article)
– The first 30% of a record was idle time and was not skipped. The whole record was (11 min), 30% of 11min is a long time not skipped. Thanks to the developer for this great app, I will continue using and hope you will find a solution to the issues.

Fantastic screen recording app. It has all you need to gain massive insight on your customer's behavior. Straight to the point. Just perfect.

Amazing app. Can't believe this is free!

I used this app to see what visitors were searching for on my site. I'm actually impressed at how well it does. I just wish it would filter out my own visits to my site as I have to weed through my own visits to find the organic ones.

Good app to see what your customers doing. It records the session and you can see what they purchase or why the abandoned.