리뷰 (2,767)

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2025년 1월 7일

This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who ...

Ctronics
중국
앱 사용 기간 대략 2개월
답글 CartKit개 2025년 1월 8일

Hi there, we have already issued you app credits for $249 which can be used toward future app payments. We are also waiting to hear back from Shopify support regarding the ...

2024년 12월 13일

They changed the interface and now you have to accept the paid plan to be able to installed it. Even if it is written FREE at the shopify store.

After they say you can change on the app. But you are still obbliged to agree on the paid plan otherwise you cannot access the platform. Be aware if you are installing it.

For me it is just an scammy act and they call it marketing. I hope this commentary ...

Futura Cerealista
브라질
앱 사용 기간 대략 1개월
답글 CartKit개 2024년 12월 15일

Thank you for sharing your feedback, and we apologize for any confusion. Shopify requires users to agree to potential charges when switching between plans, but this doesn’t ...

2024년 11월 6일

I started a free trial, which I canceled, however they charged me anyway. I have been asking for a refund for 2 weeks and every time I contact them they tell me to wait without any solution.

SurfMateStore
칠레
앱 사용 기간 대략 2개월
답글 CartKit개 2024년 11월 8일

Hello! When you install the app, you'll start with a 7-day free trial of the Pro plan, not the paid version. You can see how many days are left in your trial at the top of ...

2025년 1월 26일

Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage!
To use or test it you have to willing in to this directly after installation!

Would not recommend to install or test this.

Olli's Collectibles
독일
앱 사용 기간 5분
답글 CartKit개 2025년 1월 28일

Hi!

Thank you for your feedback! To clarify, the 7-day free trial and pricing details are required by Shopify to be displayed during installation. This ensures transparency ...

2024년 10월 14일

You don’t give your clients any opportunity to try the app before asking them to subscribe to a paid plan right from the start. No thanks, we find more value in other apps than in yours.

Djolie
캐나다
앱 사용 기간 1일
답글 CartKit개 2024년 10월 15일

Hi there! When you install the app, you are not automatically on the paid plan, You are accepting a 7 day free trial of the Pro plan. We indicate how many days you have ...

2024년 11월 28일

Great service

London Collective
루마니아
앱 사용 기간 7일
2024년 9월 7일

Got charged even though app was supposed to be free and now waiting for a respond for a refund since I didn't even use this app and got charged before even the month has finished

DermaFusion
캐나다
앱 사용 기간 18일
답글 CartKit개 2024년 9월 18일

Hi there! You are accepting a 7 day free trial of the Pro plan. If you switch to the free plan within 7 days, you will NOT be billed. We indicate how many days you have ...

2025년 3월 4일

I can't watch any replays since some weeks ago, I opened converation 2 times with a bot that told me that the DevTeam will get in contact an solve the problem but I am still paying for all the views and not watching them. The cherry on top is that I can only see my own webviews when I have them deactivated (and they also charge me for those). As an additional downside, when the customer changes ...

AMORENCE
스페인
답글 CartKit개 2025년 3월 6일

Hi there,

We sincerely apologize for the inconvenience! We've issued a refund for the last month, and our team is actively working on resolving the issue. We truly ...

2021년 11월 25일

When I first installed this app it worked well (of course during the free trial). It showed me the behavior of my customers and it allowed me to make some changes to my site to improve customer experience. Now, weeks later and during Black Friday when the traffic to my site has increased exponentially, I am unable to even open the app. It takes me to an error page and it asks me to log in, when I ...

Spoiled Pets Co.
캐나다
앱 사용 기간 2년 초과
답글 CartKit개 2021년 11월 25일

Update: We fixed this issue shortly after BFCM last year. We've reached out via email a couple of times, we look forward to hearing from you :)
-
Hey there! We're ...

2021년 11월 25일

This app was good in the beginning to view how people acted on my website. Now on Black Friday the app is glitchy, probably has to do with my FREE subscription. Let's hope the developer is not that shady to do that. I was actually thinking of upgrading but not now.

Brew Fitness Co.
캐나다
앱 사용 기간 대략 2년
답글 CartKit개 2021년 11월 25일

Update: This problem was fixed almost immediately after BFCM 2021. We reached out to the store owner but haven't heard back. Strict measures were taken to bring continued ...