Algemene beoordeling
Cijfers per recensieniveau
  • 84% recensies zijn 5 sterren
  • 11% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
10 februari 2023

No reason to deduct fees, belong to the fraudulent software. Charged for a month and still can't use paid features. Not recommended to use!

Hongkong SAR van China
25 dagen gebruiken de app
CartKit heeft geantwoord 10 februari 2023

Thank you for your feedback, We've reached out to you via email to resolve the issue.

Your store was unable to use the paid features, as you switched to the free plan after being on our paid plan for a month :)

We apologize for the inconvenience.

8 januari 2021

Hasn't worked once since I downloaded, Trying to view sessions I get the same error message over and over again. Emailed support and had to chase twice in order to get a reply, and then It's just been left with the developers with no updates. Unfortunate really as the actual app looks great and if it worked would be fantastic!

Parents House
Verenigd Koninkrijk
25 dagen gebruiken de app
CartKit heeft geantwoord 14 januari 2021

This issue has been resolved! We're taking your feedback very seriously.

We reached out via email and we hope to hear back from you :)

25 november 2021

When I first installed this app it worked well (of course during the free trial). It showed me the behavior of my customers and it allowed me to make some changes to my site to improve customer experience. Now, weeks later and during Black Friday when the traffic to my site has increased exponentially, I am unable to even open the app. It takes me to an error page and it asks me to log in, when I press that button it takes me to the page to install the app again. This is extremely frustrating. I will be uninstalling this app and finding something that actually works.

Spoiled Pets Co.
21 dagen gebruiken de app
CartKit heeft geantwoord 25 november 2021

Update: We fixed this issue shortly after BFCM last year. We've reached out via email a couple of times, we look forward to hearing from you :)
Hey there! We're experiencing some downtime due to Black Friday traffic but our Engineering team is working to get everything back to normal. This should be fixed shortly!

8 oktober 2022

Because they said it was 24/7, non-existent, contacted for a long time and no one responded, and the same goes for emails, it's a very bad service. I need to request a refund

14 dagen gebruiken de app
9 november 2021

I stared using the app 5 days ago. For some reason it didn't track my page visits and it might be that I didn't set up something correctly, I don't know. The problem is, that the support takes more than 24h to replay and it makes solving the problem one tedious experience. For now, I leave 1 star, as it is impossible for me to use the app. If I have a better experience down the road I will give you an update. /it was recommended app from many people, so I hope things get better./

Candle Making Kit Official
Verenigde Staten
11 dagen gebruiken de app
CartKit heeft geantwoord 9 november 2021

Hi! We apologize for the delay in our response! Our team is available 24/7 but your message reached the incorrect inbox and for that, we are truly sorry.

Upon reviewing your account - recordings are disabled! That's why nothing has been recorded. We'll reach out to you asap! :)

5 februari 2023

I used this app for my store and selected the free package. This is not free at all, I removed it from my store and was still charged. I have emailed and still haven't had a response. Please do not use this, they are not trust worthy or reliable. I am still waiting on my refund.

Freedom Pieces
Verenigd Koninkrijk
10 dagen gebruiken de app
CartKit heeft geantwoord 6 februari 2023

We've refunded the customer and replied to the email sent. The customer support team was offline during the weekend. We kindly remind all clients that there is a 7 day free trial period. If you don't switch to the free plan before the 7 day trial ends, you will be charged for the growth plan.

20 oktober 2019

I installed it and turned on the toggle for enabling record. But nothing happened even though there were traffic through my site. So I uninstalled it because it didn't work at all.

Lines and Grace
9 dagen gebruiken de app
Bewerkt 20 november 2020

Stopped working. Every session is now "Newark, NJ" and when clicked, I get: Not Found. Contact admin for valid URLs. I've contacted CartKit... Waiting for a response. If I don't hear from them soon, I'm uninstalling.

Verenigde Staten
6 dagen gebruiken de app
CartKit heeft geantwoord 20 november 2020

Update Nov 25: We provided the solution for this issue via email. No response from the customer yet and the app was removed.
Hi! We'd like to share with you a simple solution. We sent an email, please contact us back :)

20 september 2022

I messaged their LiveChat 3 times asking about Heatmap issues for a week, but never got a response. The screen monitoring sometimes does sometimes freeze.

Chivalry Watches
6 dagen gebruiken de app
Bewerkt 1 april 2019

Update: The app has stopped working correctly unfortunately. Has lots of promise but no longer records sessions. Sent a support ticket and never heard back.

Seems great so far, can't beat free! Easy installation and recordings are great quality. Will update review with further thoughts

6 dagen gebruiken de app
CartKit heeft geantwoord 22 maart 2019

Hi, we've sent numerous messages to you. Can you check your spam folder and send us a reply so we can resolve this?