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This app is extremely hard to love. It requires users to do a lot of things to use. I followed but still could not use it, Very time consuming
We appreciate your feedback. We reached out via email to know more about your experience.
NOT ABLE TO TRACK ALL SESSIONS MY STORE SHOWS ADD TO CART AND THIS SHOWING NOTHING
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The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors
Update July 29, 2021. We've reached out a couple of times but have not received a response from the customer.
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Hi there - we apologize for your recent experience with Replay. We limit the recordings for stores with high traffic to help distribute the sessions across the month. However, this is something we can modify on a case-by-case basis.
We'll be in touch with you soon!
Thought it was good, until I found out all the information is wrong... Cant even find the place to seek help about this issue
Hi! We reached out via email - please contact us back to know more about your experience with Better Replay.
1star. Even though its free, it has a lot of issues
- stopped working until support reinstalled it and didn't really give a satisfactory response
- nowadays it records maybe 1% of of visits to the site and for no reason skips the others; Support never responded to the second ticket i sent.
We can't replicate any issue. All of our tests are being recorded fine. Note that the recorder automatically ignores bot traffic. Please email us with more details on the number of recordings you're expecting to see and where those numbers are coming from. Thanks
Free then ratings changed... No mails or communcation with many bugs. do not recommend this app at all
Hi! We appreciate you taking the time to share a review. We reached out via email! :)
To clarify, we experienced some downtime in the past couple of days but it was solved within less than 24 hours.
We look forward to your reply!
This was my first review before I found out that it keeps on loading saying error and I'll update my review after i get support "Okaaaaaaaaaaaaaaaaayyyyyy who knew you can do this for free? Thank you guys for such an amazing app. I recommend 100%"
Hi - we're experiencing some downtime but our dev team is working to get this resolved as fast as possible.
No se como funciona.No se como funciona..No se como funciona..No se como funciona.. No em salen las grabaciones
Hi! The app is enabled correctly and recordings are being saved in your account. We reached out via email, if you experienced any issue, please let us know at replay@cartkit.com
Not Found. Contact admin for valid URLsNot Found. Contact admin for valid URLsNot Found. Contact admin for valid URLs
Hi! We reached out via email to provide instructions on how to solve this problem :)
I can't even open the website....................................................................................................................................................................................................................