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We tried every Tidio related app on here before we landed on this one.
I was looking for app which can help to improve our customer service by better understanding users behaviours. For a long time we are using a Tidio app, which is great live chat tool but missing some monitoring features that allows to detect where are the real obstacles than need to be improve. This app seems to do that job perfectly!. Now we can record all of the sessions, get some insides and finally know how to boost our store performance.
This app is fantastic! Definitely worth every money! I have used it in parallel with HotJar and Smartlook. That app records ALL visits with 100% of accuracy when the other only 40-60% of it. I love the Live Sessions that help me to push chat messages on Tidio and interact with people when they are considering the purchase. Thanks to that app I was able to start generating my first sales and significantly improve landing pages and website UX. Love it!
I was keen to see why my customers abandoned their carts. Therefor I tried this app. But this app didn't recorded any of my abandoned carts. Many records show errors, therefore very often I was not able to view my customers actions on my shop. But the worse is the customer service. I am waiting for days for a response, but nothing. I expected a decent customer service for a pricey app like this one. I definitely can't recommend this app.
Hi there, Tom!
I am sorry to hear that you didn't have a good experience with our app and the support team.
I have confirmed that there are many sessions with abandoned carts on your account, you can filter them using the "Has items in cart" filter option. This is true that many of your replays were showing errors, it was a theme-related recorder issue, but please add that we have fixed it within 24 hours of reporting. I am really sorry it happened.
When it comes to response time we are trying to respond within 24 hours but technical questions like a missing replay go through our development team and this could take more time. I personally checked and the longest you waited was 2 working days. The last email you wrote was Friday evening our time and we get back to you in the morning Tuesday. I am sorry if this is not satisfying, we are a new app in the app store and at this moment we prefer to spend more on developers to make the new features than selling live chat support.
I am reaching out to you via email and would greatly appreciate it if you could write back so that I can assist you better. I have also restarted your trial, we loved your input and hope to win you back.
Good luck with your store!