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5 Star support when I needed to run a report using a custom field. They helped find a solution and got my new report up and running in minutes. Good work!
Very capable reporting app. Multi-shop data has been great for us. Automated reports too with thousands of records. We are planning to use the Shopify metafield data TBD. In several months across many stores, I think I've only had 1 time out of 10-15 chat conversations that a human was not immediately available to help me and that was a weekend. Most of the time they respond within seconds and build and fix the reports for me quickly above and beyond my expectations for support. Occasional problems have occurred but they have been quick to temporarily fix and enhance the app. Occasional slowness occurs with the larger multi-store reports across many weeks and months but that is true to some extent in all systems and I think some Shopify throttling may be occurring. Overall happy with our choice, because bottom line is that anything I haven't liked and anything I've had a problem with has had a reasonably quick resolution. For your reference, we are likely in the top 1-2 percent of Shopify customers in terms of orders and data including Plus and Advanced stores.
This is so easy and user friendly! Their support team is so nice and quick to respond! I highly recommend this app!
While working on a report, I was unable to get the data I needed. I messaged with James in customer support while on the ReportPundit page and he was most helpful in getting me exactly what I needed.
James crafted a version of it, messaged me the link so I could check it out to see if any additional information was needed. What he put together was just what I was looking for. Excellent customer service in a very timely manner!
easy to use and customer support is fast and helpful when needed. Covers everything we need and then some and allows for easier accounting records and service
I love the service. Customize report support is amazing. I love it. I will definitely recommend it. Thank you for great service
Super fast customer service. Helped with with a tax report I couldn't get in Shopify. I love this app
As always, incredible support. We needed a tweak to a standard report, my explanation was understood and the adaptation carried out correctly, and quickly.
Amazing Customer Service! This report app helps us run an efficient operation! Recommend to anyone who is looking to have a report and new chart functionality.
Very happy with this app. Antony was very helpful.
The custom reports I needed were completed quickly and did what they needed to do.