Report Pundit , 1 498 arvostelua

This app has potential and can be really useful, but the customer support is really incompetent, the worst. You spend hours explaining simple tasks, they never understand and they don't even follow or double check your request.
This customer support experience has been the most frustrating and awful experience I have ever had.
For example I asked: simply concatenate Address 1 with Address 2 inside a column cell and don't move any column
Result: they moved all the columns, they ALWAYS MOVE ALL THE COLUMNS
So I asked them to remake it, it tooks 2 hours to simply show Address 1 and Address 2 in the same cell and 2 hours of messaging in order to explain them, multiple and multiple times, the same simple task.
And I have to count all the hours I have spent in the last months, every time an experience like this.

Report pundit would be amazing if the servers could keep up with demand. The reports can take up to 50 seconds to generate, now just imagine having hundreds, if not thousand of categories to generate reports for.
Just going to use the platform now and I get an error message "This website is under heavy load (queue full)" and it can't be used
RP please update your servers

Support is non-existent.. a full week has gone by with multiple emails being ignored. UTM reports were loaded with duplicates and they were unable to help me figure out a solution.

Wanted to like it - but nothing worked. Reports didn't return correct data. I'm glad it works for the other reviewers, but it didn't work at all for me.