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they suddenly, unexpectedly changed the free plan features - most importantly, the ability to print a report for users. this renders this app useless to me as I cannot justify $9 a month to print off a weekly report to help me fulfill orders. Would've appreciated a heads up or a cheaper option since I only need access to 1 report once a week for my small business.
Hey there Borahello,
We understand that you are concerned about the changes to the free plan. Originally we had communicated this change to all of our customers back in September (with a reminder sent in October).
However, our only contact for your account had unsubscribed from our emails and so we were unable to reach you.
Please note that this change was only implemented as a response to the growing data costs associated with supporting our thousands of free plan users. Over the last few years we have also introduced many features to our paid plan to help merchants justify the expense - all without increasing the price of our subscription plans.
At Report Toaster, we pride ourselves on our great customer service - so I've just sent you an email and we would be happy to discuss further if you would like to respond.
Thanks!
It's the best reporting application ever, a must have for anyone using Shopify! And the support is beyond anything I've ever experienced!
Thanks for your great review, happy to hear that you've found both our app and the support so helpful :)
Really great team behind this app. They were able to help me immediately with a report where I need my customer tax information with the specific currency exchange amount (that I can't get on Shopify).
Excellent, really glad we could help you out! Appreciate the kind review :)
LOTS of report choices and extremely responsive and helpful customer service. We love Report Toaster!
Thanks for the kind review, and really glad you've been enjoying our selection of reports and great support! Much appreciated :)
Great App for different kinds of reports. Support-Crew answeres almost immediatley, and is very helpful and kind. Definitely recommend using this app!
Thanks for the great review - glad that we could help you out!
A very powerful but simple to use report builder - you can use it for financial reporting, monitoring collections, understanding performance etc. The support is amazing as well - very helpful, very responsive.
Appreciate the great review, glad we could help you out! :)
Tons of useful reports available, help center was super responsive and helpful in pulling the report I needed. The data in here is incredibly useful! Highly recommend.
Thank you for the nice review, really glad we could help you out :D
So impressed with the customer service provided by this team! They are extremely responsive and nothing we've asked for has been too much trouble (and we've asked for a lot!). Thank you!
Thank you for the kind review - happy we could get you sorted!
Above and beyond what I expected.
This app will give you more data than you know what to do with! It is extremally helpful to run very customized reports - wish I would have know about this app earlier.
I have used their customer service via chat twice and have had nothing but stellar experiences.
If you need a reporting app this is the one!
Excellent, glad we could be of service and help you get the reports you need! Thanks for the great review :)
The standout feature of Report Toaster is the exceptional team behind it. They assisted us promptly with setup and tailored the app perfectly to our business needs. Special thanks to George for his outstanding support!
Thank you for the great feedback, happy we could get you all setup and running :)