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Great customer service! If you're an "Amazon Book Author" and not an "Amazon Seller" here's what I've learned about this app... It's a very useful tool, however, I cannot do exactly what I want to do with it due to restrictions on Amazon's end. Since I am an Amazon Book Author and not an Amazon Seller I am not able to post all of my reviews as a group on my home page. I can only post reviews for each product on their individual product pages. The wonderful customer service team at Reputon took the time to explain why (and responded very quickly too):
"Kindly note that we need a dedicated page from which we can pull reviews to display them on your homepage. For sellers, we retrieve reviews from their seller feedback page and import them into our app. However, for authors, Amazon does not provide a separate page listing all reviews in one place. Instead, all reviews are stored under individual product (book) pages, which is why we can only import them as product reviews."
As an Amazon Book seller I know this all to be true so it made perfect sense once explained. Thanks James! :)
Hello,
We're sorry to hear about your experience with our app.
The widget did not appear on your website because you were trying to add the seller reviews widget, but you do not have a seller feedback page link added.
However, you can add product reviews widgets to your product pages since you have matched the products with reviews in the app settings.
We will contact you soon to explain how the app works and assist you in adding the widgets.
easy to use and good user interface
Great customer service. I recommended this app.
noch nicht getestet aber ich wurde dazu aufgefordert zu bewerten damit ich 30 Tage testen kann, also bewerte ich :D
Jest ok lecz brakuje mi tłumaczeń opinii na inne języki.
Easy to install and use, thank you
Thank you so much for taking the time to provide us with your positive feedback! Let us know if you need any help by sending an email to info@reputon.com.
Lo probare por un mes ,me imagino que aparece en el sitio web,en todo caso veremos como se desarrolla.
Very helpful app to bring positive reviews if you already have a history on amazon. Definitely recommend using. My only complaint is that it does slow down the website, adds maybe 1-2 seconds of load time. Probably not noticeably by a human, but when running speed tests it does drop the the score below the optimal recommended load time. It's a trade-off I can accept in order to build consumer confidence in my brand.
Thank you for the positive feedback and the valuable insight! We're thrilled to hear the app is helpful in bringing positive reviews. As for the slow down, we're actively working on optimizing the speed to ensure a seamless experience for you.
Finally got everything installed & it works!! Don't get discouraged, it was confusing. I kept getting different answers from support so I actually uninstalled because I couldn't figure it out. Some told me I needed the Sellers ID# with Amazon in order to import the amazon reviews - NO, you do not!! The Sellers ID# is if you want a store on Amazon. If you just want the amazon reviews to appear on your Shopify store for the amazon imported products then install the widget (follow the install instructions or contact Shopify partner), & import the products and import the link to reviews. Works great once you figure it out!!
Good app which do what I want. The function it need : update automatically the reviews without refresh them manually
We sincerely apologize for any inconvenience caused. We would like to inform you that the issue with the product reviews has been resolved. It would be great if you could give our app another try.