Etsy Reviews by Reputon

We apologize for any negative experience you may have had. Please note that you uninstalled the app after 5 days of paid use during your fifth billing cycle, which is why you received an invoice from Shopify. We issued a refund as soon as you reached out to us.

We apologize for any inconvenience you've experienced. Our widget has never affected the theme or caused it to break; such occurrences have never occurred before. We're eager to investigate everything with our developers and will reach out to you directly for further details.

We are sorry that you are having issues with the app. To cancel your subscription, just uninstall the app. Once you do that, the subscription will be automatically canceled.

Our team lead has also reached out to you to make sure all of your concerns with the app are now resolved. If you have any other issues or suggestions, please do let us know. We take your feedback very seriously.

Apologies for any inconvenience caused. Our team has contacted you to address all the issues. We aim to provide support within 24 hours, typically closing tickets within an hour. However, during the Easter weekend, response time was a little bit longer.

We sincerely apologize for any inconvenience you encountered with our app. We make it a priority to promptly address widget-related issues. Our team has reached out to you to resolve this matter, and we are committed to finding the best solution to address this issue.

Thank you for sharing your review. Let us explain how the subscription worked:

You installed the app on January 27, which began a 7-day free trial. Your billing cycle started on February 3 and ran until March 4. You uninstalled the app on February 29, during your first billing period.

Please check this guide to better understand how app subscriptions work: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

To cancel your subscription, just uninstall the app. Once you do that, the subscription will be automatically canceled. Please kindly make sure that you consider app billing cycles when you uninstall an app.

If you have any other concerns about the billing practices, we're more than happy to assist.

Hello, our support team has already contacted you to solve this issue. We'd like to highlight that our application offers a 7-day trial period, after which the first billing cycle begins. In your specific case, the app was uninstalled following a usage period of 17 days.

We want to assure you that we're ready to refund you for the duration during which the app went unused. To facilitate this process, we kindly request you to reach out to us at info@reputon.com or simply respond to the email that was sent by our support team.

Hello,

We are sorry if the app had any issues. Unfortunately, we can't check your problem since you deleted the app.

Kindly reinstall it and let us know by sending an email to info@reputon.com

Thank you.

Kind regards,
Reputon Team