配图图库
发送电子邮件请求在谷歌、Trustpilot、Facebook 等平台上进行评论。重定向负面反馈。
在第三方评论平台上获得更多评论。我们支持谷歌评论、Facebook 评论、Trustpilot 评论、Sitejabber、Yelp、Etsy 评论等多个平台。在您的客户收到订单时发送后续电子邮件请求评论。将不满意的用户重定向到私人反馈表。在电子邮件模板中使用 AI 个性化。在您的店面添加一个评价我们的小部件。向过去的订单发送电子邮件。
- 新功能!添加优惠券以在谷歌、Trustpilot、Sitejabber 等平台上获得更多评论。
- 避免差评。将愤怒的用户重定向到自定义反馈表。
- 新功能!在您的店面添加一个评价我们的小部件。
- 向最多两个月前的过去客户发送免费评论请求。
- 新功能!电子邮件分析;AI 个性化后续电子邮件
包含自动翻译的文本
- 亮点
- 深受美国商家喜爱
- 可直接在 Shopify 后台使用
- 适用于最新模板
宣传活动类型
管理宣传活动
展示选项
收集评论的方式
定价
Beginner
免费
- 每月最多 50 封电子邮件
- 可自定义的电子邮件模板
- 多个评论链接
- 灵活的电子邮件触发器
- 差评过滤
- 电子邮件统计
Lite
$9.99 /月
- 每月最多 150 封电子邮件
- + 所有 Beginner 计划功能
- 从 .CSV 导入
- 发送时间选项
- 跳过 POS 订单选项
Standard
$24.99 /月
- 每月最多 500 封电子邮件
- + 所有 Lite 计划功能
- 发送频率选项
- 电子邮件黑名单
- 订单已送达和订单标签电子邮件触发器
Advanced
$49.99 /月
- 每月最多 1500 封电子邮件
- + 所有 Standard 计划功能
- Aftership 集成
- VIP 客户支持
Beginner
免费
- 每月最多 50 封电子邮件
- 可自定义的电子邮件模板
- 多个评论链接
- 灵活的电子邮件触发器
- 差评过滤
- 电子邮件统计
Lite
$9.99 /月
- 每月最多 150 封电子邮件
- + 所有 Beginner 计划功能
- 从 .CSV 导入
- 发送时间选项
- 跳过 POS 订单选项
Standard
$24.99 /月
- 每月最多 500 封电子邮件
- + 所有 Lite 计划功能
- 发送频率选项
- 电子邮件黑名单
- 订单已送达和订单标签电子邮件触发器
Advanced
$49.99 /月
- 每月最多 1500 封电子邮件
- + 所有 Standard 计划功能
- Aftership 集成
- VIP 客户支持
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。
评论 (1,191)
This app is a great asset to my business as it gives me an opportunity to work with a customer correcting the issue before they submit a negative review.
Did a great job. Caught a review that I will work with customer and not have pissed off customers. Thank you
Edited from 1 star to 5 stars.
After a week of working directly with the staff here my opinion and my experience with them has changed for the better. I sent the first email out, configured the way I needed it to be and collected (9) 5-star reviews in the first hour on GOOGLE! It works!
TL;DR If support is important to you, skip this app.
I set this app up using the second most expensive plan as a trial then I planned to step up to the most expensive option. I set up Google as the site that I would like to collect reviews for. I sent the test email. Everything looked good. I sent the emails to 500 past orders and to my horror, saw that the emails had apparently reverted to the factory settings of "sitejabbber" and "Trust pilot", neither of which we are set up for collecting reviews on (our company does not have pages there)
Without thinking, I went into the admin console and changed the links back to google and sent a message requesting help from the support staff.
This is the support message I initially sent on 4-17-24 at approximately 7am
"Message: I had everything set up to send google review requests. I sent the test email and everything was good. When I approved and sent the emails for the past orders I see that it reverted to the factory settings. Now I have 500 WORSE than worthless emails sent because I bothered my customers by asking for reviews on apps that we do not even have our business set up on and that I do not care to collect reviews for"
24 hours later I get this reply. (4-18-24 @ 6:53am)
Hello,
John from Reputon here.
Could you please clarify what you mean? Based on your settings, everything seems to be correct at the moment.
Please be advised that we are unable to send requests to any apps at this time.
Regards,
John | Reputon Team
This is the only contact I have had with them regarding this matter. I have sent THREE follow up emails since with no reply from Reputon.
4-18-24 @7:05
They are correct now because I changed them again. The email sent with links to the factory set review sites (trust pilot and the other one) and not Google like I wanted.
So 500 emails not only got burned but 500 of my customers essentially got a spam email from us.
Is there any way to reset the 500 email limit for the month and instead of going to past orders to collect reviews can I'll just send the emails to current/future orders.
Thanks
My next email
4-18-24 @ 6:26PM
Good Afternoon,
I'm trying to get this resolved in a timely manner. Are the replies to support questions generally 12-24 hours between each interaction/email? I am trying to manage my expectations here but this is a big deal to me and I would like to get this resolved as soon as possible.
If you change "apps" to "websites" in my initial query it will probably make sense then.
Thanks
My next reply on 4-19-24 @ 8:38AM
I am again attempting contact to get this resolved. To summarize again, I set the app up to collect Google reviews. I sent the test email and everything seemed correct. I proceeded to send an email to previous orders requesting a review. The email sent and apparently had reverted to the factory settings for Trust Pilot and the other review site that come pre-set from the factory settings somehow. In an attempt to fix this, I apparently made it worse by RE-deleting the links and RE-installing the google settings. This caused the emails to essentially have broken links apparently and look like spam or worse. I am worried about how many times our business email that we used to send those emails to be marked as spam now. I am requesting that we somehow get to the root of what happened and possibly get the 500 email limit reset so I can simply proceed with requesting reviews from current/ future orders.
Thanks
Support appears to be non-existent for this app and I am seriously questioning all of the positive reviews here after my experience. I have uninstalled the app and could not possibly recommend it based on my experience.
Great app! Its my go-to review collection app! I love the review URL feature that allow me to post a review link anywhere.
Shopify offers limited options for collecting Google Reviews. I installed two available apps and found Reputon the easiest to use, with a better content layout. Most importantly, its emails don't end up in the junk mail folder. Additionally, the customer service is great. It would be even better if the app allowed us to send emails from our domain email address. I highly recommend this app.
支持
Reputon 可以回答您关于 Reputon Customer Reviews App 的任何问题。