Reputon YouTube Video Gallery

Reputon YouTube Video Gallery

レビュー (38)

総合評価
4.7
評価レベルごとの件数
  • 評価の87%は5つ星です
  • 評価の8%は4つ星です
  • 評価の0%は3つ星です
  • 評価の3%は2つ星です
  • 評価の3%は1つ星です
2024年4月18日

I asked them if I could install a video on the home page before i installed. They said yes, but it turns out barely. The video only installs bottom of the page. I asked them to help me place the video higher. I waited several days. Then I asked them why it was not done hadn't, and they told me they were working on it. I waited more days. Then i got fed up and threatened a bad review. they made some excuses including that my theme is "rare" (my theme is Dawn 2.0 owned by shopify). I told them I knew that it should take an hour to fix and they admitted they have staff once a week. Then finally they moved the video and they placed it in the wrong position, not at all where i had asked for it to be placed. I uninstalled the app.

pophomefabric
カナダ
アプリの使用期間:5日
Reputonが返信しました 2024年5月28日

We sincerely apologize for the experience you had. Unfortunately, our junior support specialist did not provide the level of customer service expected. We appreciate your feedback and will be more careful in our future hires to ensure better customer service. Your experience helps us improve, and we are committed to making things right.