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Avaliações (196)
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The overlay works well and looks great, but we have been running into some issues with receiving email notifications. Fortunately the team is very professional and willing to help us get it straightened out.
Thank you so much for your thoughtful feedback! 😊
We’re really glad to hear the overlay is working well and looking great on your store 🙌💬 We do understand that email notifications are important, and we’re sorry you’ve run into some issues there.
It’s great to know our team has been able to step in professionally and help you work toward a fix 🚀 If you need any further assistance or want us to double-check your notification setup, we’re always here to help and make sure everything runs smoothly.
That app works well. I wish there were more customization available, but I see there are frequent updates, so it'll just take some time. I do not like that there are no free trials (Reason for 4 stars) Other competitor apps do offer free trials; especially when deciding which to use, it's a lot easier to have a free trial to see if the app will work with your website, without having to pay for it and request a refund if you do not like it.
(At least when I first downloaded this app a few months ago, there was no option for free trials.)
The customer service office is based in Asia. Because of this, reaching out to support during normal business hours in the United States will be nighttime where they are, and vice versa, not a complaint, but something to keep in mind.
Support inquired about me leaving a review, and I told them I will; following that, I received 6+ emails requesting me to leave a quote and asking if I had received their emails. I understand that positive reviews help in sales, but 6 emails asking if I am receiving their other emails is a little extreme. I appreciate emails, but not that many.
If you are on the fence about downloading this app, I would recommend it. I would enjoy more customizations here and there, such as some items being "Call for quote" while others are "Add to Quote (Email)". Also, for the RFQ Visibility, there are only two options: All Products and Manual Product. Having a third option of "Select All Except..." would be helpful for stores with large inventories where a majority are RFQ with some being just "Add to Cart".
Thanks again for the recommendation and for sharing such a constructive review — it truly helps us improve.
We’re glad to hear the app is working well for you, and we appreciate your suggestions around RFQ visibility options. We’ve added them to our roadmap and look forward to enhancing flexibility in that area. We're also aware of the timezone difference and are actively working on expanding our support coverage for U.S. hours.
Regarding free trials, we’re happy to share that we’ve recently activated a free trial for new users based on feedback like yours — we hope this helps others evaluate the app more easily before committing.
We also sincerely apologize for the excessive follow-ups after our review request. We’ve taken that feedback seriously and are adjusting our communication approach to make it more respectful and less intrusive.
We’re committed to continuously improving both the app and your overall experience with us. Thanks again for your support!
Muy buena en relación calidad/precio y buenísima en servicio postventa para solucionar posibles errores.
Thank you for the wonderful review! 🌟 We're thrilled to hear that you’re happy with the value for money and our after-sales service. If you need any further assistance or have any questions, feel free to reach out anytime. We’re always here to help! 😊
Die Installation war nicht so einfach, aber der Support hat mir schnell geholfen. Sehr gut und empfehlenswert bisher. Was kann nicht alles konfigurieren, aber es sieht trotzdem gut aus.
Get the extra help to install this app properly. It works well. Customer services are keen to help, sometimes a bit too keen, but I can cope with that when the app works. Thanks
prompt support, still need to figure few bits, but overall support is good.
Thank you so much for your feedback! 🌟
We’re glad to hear our support was prompt and helpful 💬✨ If you run into any issues while figuring out the rest, our team is always here to guide you. 💪🤝
Very rapid and precise!
Hi ,
Thank you for your review! We’re glad to hear that you found our service rapid and precise. Your feedback is invaluable to us, and we’re always striving for that 5-star experience! If you have any suggestions on how we can improve further, please feel free to share.
Looking forward to assisting you again!
Thank you so much for the 4-star review! 🌟 We’re thrilled that you enjoyed using our app. If possible, could you share a few details about the features or aspects of our service that stood out most to you? Hearing more about what worked well helps us improve and guide others in making the most of the app. Thanks again for your feedback and support!
