Quote Snap ‑ Hide Price ‑ B2B

Hi,

We're truly sorry for the difficulties you've encountered with our app. We understand how frustrating and concerning this experience must have been for you, and we sincerely regret any inconvenience it has caused. Our goal is always to provide a reliable and seamless experience for our users, and we’re disappointed to hear that we fell short in your case.

Please allow us the opportunity to make things right. We’ve already reached out to you via email to provide priority support, and we genuinely hope you’ll consider replying so we can better understand the situation and work towards a resolution together.

We truly appreciate your patience and would love the chance to regain your trust. Please let us know how we can assist you further.

Hi,

Thank you for taking the time to share your feedback with us. We deeply apologize for the inconvenience caused by the “500 Server Error” message. This issue was the result of a small bug in our app, and we understand how frustrating this must have been for you.

Our team took immediate action to address the problem, and the app is now running smoothly again. We’ve already reached out to inform you about the resolution, and we truly hope your experience with the app has improved since then.

We’re genuinely sorry for the disruption and appreciate your patience and understanding during this time. Please know that we’re committed to providing a reliable service and are always here to help if you have any further questions or concerns. Thank you for giving us the opportunity to make this right!

Hi there,

Thank you for reaching out and sharing your experience with our app. I’m sorry to hear about the unexpected charge and any frustration it may have caused.

After reviewing your account history, I see that you initially installed the app in January and later uninstalled it. When you reinstalled the app in February, the free trial period had already ended, which is why the $16.99 charge was applied.

However, I understand that this may not have been clear, and I apologize for any confusion. Our support team has already reached out to you to assist in resolving this matter. Please check your email or contact our support directly at support@omegatheme.com so we can further assist you and ensure your concerns are addressed.

We value your feedback and hope to have the opportunity to serve you again.

Thank you for your understanding.

Best regards,
Kaylee from Quote Snap team

Hi,

We sincerely apologize for the frustration and inconvenience you've faced. We understand how important timely support is, especially when it comes to maintaining the smooth operation of your site. While the issue you experienced was resolved a few hours later, we completely understand that this doesn't make up for the stress and delay you encountered in the meantime.

We deeply regret that our response time wasn't up to your expectations. Our team is dedicated to providing fast, reliable support, and it's clear we fell short here. Please know that we take your concerns seriously and are actively working to improve our processes to ensure faster, more effective communication in the future.

We understand the urgency of needing things fixed right away, and we never want our customers to feel like they’re left hanging. Your feedback will help us improve so we can offer a better experience moving forward.

Again, we are very sorry for any disruption caused, and we truly appreciate your patience as we work hard to ensure that issues like this are handled more swiftly in the future. If you need any further assistance, please don't hesitate to reach out to our live chat support, available 24/7, or contact us via email at support@omegatheme.com.

Hello there,
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Our support team has just received your request about the app and fixed the issue for you.
Please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

Dear the shine studios Team,

Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with our app. We understand the frustration caused by the incorrect pricing information being sent to potential retail customers through the quote request.

Upon investigating the matter, we discovered that the problem was due to a checkbox in the email template that was left ticked. This caused the wrong pricing to be displayed in the quote request emails. We already fixed the email template for your account. We deeply regret any negative impact this may have had on your interactions with potential customers.

We value your feedback, as it helps us identify areas for improvement. Please be assured that we take this matter seriously, and we will take steps to prevent similar issues from occurring in the future.

Once again, we apologize for any inconvenience caused and appreciate your understanding. If you encounter any further issues or have any questions, please do not hesitate to reach out to our customer support team, and we will be more than happy to assist you.

Thank you for your continued support.
Best regards,
Kaylee from Omega Team

Estimado Salvador,

Gracias por tomarse el tiempo para escribir una reseña, agradezco sus comentarios y lamento escuchar que tuvo una mala experiencia al usar nuestra aplicación.

En mi nombre y en el de todas las personas con las que trabajo, nos tomamos en serio las opiniones de los clientes y escuchar que nuestra función de ocultación de precios no funcionó correctamente nunca es lo que queremos escuchar. Compartí su revisión con el equipo de desarrollo y nos encantaría que regrese para que podamos hacer que nuestro desarrollador verifique específicamente su caso y lo haga bien.
La nueva extensión del tema 2.0 de Shopify ha tenido un impacto en el funcionamiento de nuestra aplicación, por lo que nos gustaría investigar el motivo porque cuando nuestro equipo de desarrollo verifica, no hay ningún problema.

Solías darnos 5 estrellas por nuestro servicio, nuestro equipo realmente espera que nos puedas dar otra oportunidad. Nuestro líder técnico y todo el equipo están justo al otro lado para saber de usted.
¡Agradezco su patrocinio y espero volver a verlo pronto!

Atentamente,
Kaylee, líder de atención al cliente

Hello ElectricAircon,

Thanks for taking the time to let us know your issue, and we are sorry for the negative experience you had with our app.
Ms Joy - our support agent has just sent you an email to assist you to resolve this problem.
I would be grateful if you could check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Kaylee from Omega team

Thank you for your time and consideration.
Regarding your case, I am sorry for any inconvenience you are facing with the app and our support service.
It's so sad to see your 1* review because for some reason you can not afford the price and want to use the app for free. However, as far as we can offer,
our team only supports giving a specific period to experience the app. If you want to unlock other functions in the
highest plan, you will have to pay for the app.
We serve thousands of users and hope you can understand this issue please reply to our email if you are still interested in trying the app.
Our team is willing to welcome you back and support your business to set up the app. Hope you can give us another opportunity to experience the
app to the fullest. Wish you all the best and feel free to contact us anytime at contact@omegatheme.com.

Hello Harborside Décor,

Thank you for sharing us your issue and we are sorry for any negative experience you had with our app.
Our app can hide prices on the store based for quotable products.
We have reached you to support and make sure the app can hide prices on your store. We do hope to hear from you back.
Again, we are sorry for any inconvenience caused to you.
Best regards,
Omega team