Q:Request a Quote & Hide Price
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
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the app works well and the team is very responsive for support requests. The main issue I see with this and the other similar apps is that the load time of the widgets is long which means the product prices stay exposed for seconds which is not so good.
Thank you for sharing such thoughtful and honest feedback 😊
We’re glad to hear that Q:Request A Quote & Hide Price app is working well for your needs and that our team has been responsive when you reached out for support — that really means a lot to us.
We also truly appreciate you pointing out the widget load-time concern. Your insight about prices being briefly visible is valid, and feedback like this helps us better understand real-world use cases and where we can continue improving. Even with the 4-star rating, we’re grateful you took the time to explain your experience.
Thanks again for using Q:Request A Quote & Hide Price app and for helping us grow with constructive input 🙌
Soporte extremadamente lento. No tienen claro que en la experiencia de cliente hay paginas que no se pueden personalizar y están en Ingles. Muchos bugs y problemas que no sabian que existían. No tienen soporte eficiente para horario americano, cada cosa que se solicita tiene que esperar una respuesta al dia siguiente. Llevo 1 mes tratando de resolver problemas que no habian descubierto. Parece que ellos no usan su propia aplicacion. Muy mala experiencia. Ademas por resolver sus propios bugs, me piden pagar $400!
Hola,
Gracias por tomarse el tiempo de compartir su experiencia y dejar esta reseña. Realmente valoramos su feedback.
Lamentamos sinceramente la experiencia que ha tenido. Al mismo tiempo, esperamos que pueda comprender que las solicitudes de personalización a gran escala requieren una cantidad considerable de tiempo y recursos, y que nuestro equipo hizo un gran esfuerzo por priorizar y apoyar su caso. Sus comentarios son muy valiosos para nosotros y nos ayudan a identificar dónde necesitamos mejorar nuestros procesos internos para servir mejor a nuestros merchants.
Reconocemos que todavía hay áreas de la aplicación que necesitan más ajustes y mejoras, y agradecemos sinceramente que haya compartido comentarios tan detallados. Sus observaciones nos ayudan a entender mejor en qué debemos seguir trabajando. Aunque nuestro equipo ha intentado mejorar la aplicación dentro de sus capacidades actuales, algunas solicitudes de personalización pueden quedar fuera del alcance del soporte estándar, y es en esos casos donde pueden aplicarse costos adicionales. Agradecemos su comprensión y queremos que sepa que seguimos comprometidos a aprender de esta experiencia y a mejorar continuamente para ofrecer una mejor experiencia.
Nuestro equipo de producto se pondrá en contacto con usted directamente para brindarle un soporte más cercano y personalizado. Esperamos sinceramente que nos dé la oportunidad de seguir apoyándolo y que continúe con la aplicación mientras seguimos mejorando.
Ran into some trouble with the app (the quantity button was still visible so customers could still add to cart) and the support team was very responsive. They fixed my issue over the weekend and let me know, and everything is working as intended now!
Thank you so much for sharing your experience! 😊✨
We’re really glad to hear that Request A Quote & Hide Price app is now working exactly as intended for your store. Sorry for the inconvenience caused by the quantity button still being visible at first, but we’re happy our support team could step in quickly—even over the weekend—to get everything resolved for you 💪🛠️
Your feedback truly means a lot to us and motivates us to keep providing both a reliable app and responsive support. If you ever need further assistance with Request A Quote & Hide Price app, please don’t hesitate to reach out. We’re always here to help! 🚀💙
** Update ** after the excellent response and ownership that I have received from Omega after reporting these problems, I am updating this review from 2* to 4*. We accept that things may occasionally go wrong, but the most important thing is that the App teams take ownership and ensure that the problems are resolved and do not hit other customers. Omega's response to this has been excellent - which gives me confidence in the wider quality of the product - thank you!!
Previous review: Lots of great functionality and good support but I felt mis-led by the app description. It does not automatically create draft orders after a quote is accepted - you will need to do this via a manual step. Also **WARNING** - I was testing on a paid plan and hiding the ATC button for just the test product. I switched back to the free plan and it updated the options in the background to hide ATC for ALL products in our store, resulting in lost revenue. I did not expect this to happen and I did not see any warnings. So IMO, a good product let down by misleading marketing and a pricing plan implementation that puts App revenue before the customers business. Not acceptable.
Dear Valued Customer,
Thank you for your detailed feedback. We are truly sorry for the extremely frustrating experience you've had with Quote Snap. Reading your review, we understand we have not only failed to provide a clear experience but have also caused a critical issue for your business that resulted in lost revenue. This is completely unacceptable, and we offer our deepest apologies.
We want to address your points directly:
1. On the "Misleading" Description for Draft Orders:
We are very sorry that our app description led to a misunderstanding. You are correct that creating a draft order is currently a manual step after a quote is accepted. We designed it this way to give merchants a final chance to review details, but we see now that our communication about this feature was not clear enough. We appreciate you reaching out to us about this, and your feedback is invaluable. We are immediately reviewing all our app store and marketing descriptions to make this process crystal clear for all users. We are also prioritizing development for a fully automated draft order creation option in a future update.
2. On the Critical "Add to Cart" Button Issue:
We are incredibly sorry for the financial impact this issue caused. We have investigated this thoroughly, and we want to be completely transparent about what happened.
Our paid plans allow for quote rules to be set for specific products, while our free plan applies rules globally to all products. When you switched from the paid plan back to the free plan, the system correctly reverted to the free plan's logic. However, the setting you had "hide ATC button for the quote rule" was then applied globally to all products, as per the free plan's functionality.
While our system does have a warning about feature changes during a downgrade, it is now painfully obvious to us that this warning was not specific or clear enough to prevent this disastrous outcome. It did not explicitly state that your product-specific settings would be applied globally. This is our failure. A user should never be surprised by a change that negatively impacts their entire store.
We understand that an apology and an explanation do not recover your lost sales. Our support team has reached out to you personally, we would be grateful for the opportunity to make this right.
We are disappointed in ourselves for letting you down. We are committed to making our app not only powerful but also safe and transparent for our customers. We hope we can earn back your trust.
Sincerely,
The Quote Snap Team
I encountered a few issues during the setup while enabling cross-functionality with another app for my B2B store. The customer support team was extremely helpful and always available whenever I had questions or ran into problems. Highly recommended.
Thank you for sharing your experience 😊
We’re really glad to hear that even with a more complex B2B setup and cross functionality with another app, Q:Request A Quote & Hide Price app could still be configured smoothly with the help of our support team. Being available and hands on when questions come up is something we truly value.
Your recommendation means a lot to us. Thanks for trusting Q:Request A Quote & Hide Price app to support your B2B workflow and sales process 🚀💙
One of the WORST apps ever! They have so many glitches and no customization in the way the quotes are presented to clients. Their developer team and customer service team is so arrogant and defensive towards any client request. We highly DO NOT RECOMMEND using this app!
Dear customer,
We are very sorry for the negative experience you had with our app and our customer service. We appreciate you bringing these issues to our attention, and we sincerely apologize for the frustration we caused.
Please know that we took your report very seriously. Our team was able to resolve the technical issue you flagged on the same day, and we deeply regret the communication breakdown that made you feel our team was being defensive. This is not our standard, and we are addressing it internally.
Again, we are truly sorry for the trouble and frustration we caused.
Best regards,
Quote Snap team
Correspondence and solution was provided in 5 mins. Hard to see this level of service in these days.
Thank you so much for your kind feedback 😊
We’re really happy to hear that you received correspondence and a solution within just 5 minutes while using Request A Quote & Hide Price app. Delivering fast, reliable support is something we truly take pride in, so it’s great to know this stood out to you ✨
Your appreciation truly means a lot to our team. If you ever need any further assistance with Request A Quote & Hide Price app, please feel free to reach out anytime. We’re always here to help 🚀💙
Works great and the team are very helpful to ajust things. Thanks !
Thank you so much for the great feedback! 😊🌟
We’re glad to hear Q:Request a Quote & Hide Price works well for you and that the team could help adjust things to fit your needs. Providing a flexible solution together with helpful support is exactly what we aim for 💙
Thanks again for choosing Q:Request a Quote & Hide Price — we’re always here if you need anything else! 🙌🚀
Quick support and gets back to you right away making sure that their app is functioning exactly as expected.
Thank you so much for your feedback 😊
We’re really happy to hear that you received quick support and that our team followed up promptly to make sure Request a Quote & Hide Price app is functioning exactly as expected for your store. Ensuring everything works smoothly and meets your needs is always our priority ✨
Your trust truly means a lot to our team. If you ever need any further assistance with Request a Quote & Hide Price app, please feel free to reach out anytime. We’re always here to help 🚀💙
Amazing app, has brought in a lot of B2B customers for us! Cam is great help!
Thank you so much for the amazing feedback! 😊🚀
We’re thrilled to hear that Q:Request a Quote & Hide Price has helped you attract more B2B customers — that’s exactly what the app is built for. It’s also great to know that Cam was a big help along the way 💙
Thanks again for choosing Q:Request a Quote & Hide Price, and we’re always here if you need further support or ideas to grow your B2B sales! 🙌✨