Q:Request a Quote & Hide Price

That’s great to hear! We’re glad the issue was resolved and you’re back in business. If you ever need anything else, we’re always here to help!

Dear Valued Customer,

Thank you for your detailed feedback. We are truly sorry for the extremely frustrating experience you've had with Quote Snap. Reading your review, we understand we have not only failed to provide a clear experience but have also caused a critical issue for your business that resulted in lost revenue. This is completely unacceptable, and we offer our deepest apologies.

We want to address your points directly:

1. On the "Misleading" Description for Draft Orders:
We are very sorry that our app description led to a misunderstanding. You are correct that creating a draft order is currently a manual step after a quote is accepted. We designed it this way to give merchants a final chance to review details, but we see now that our communication about this feature was not clear enough. We appreciate you reaching out to us about this, and your feedback is invaluable. We are immediately reviewing all our app store and marketing descriptions to make this process crystal clear for all users. We are also prioritizing development for a fully automated draft order creation option in a future update.

2. On the Critical "Add to Cart" Button Issue:
We are incredibly sorry for the financial impact this issue caused. We have investigated this thoroughly, and we want to be completely transparent about what happened.

Our paid plans allow for quote rules to be set for specific products, while our free plan applies rules globally to all products. When you switched from the paid plan back to the free plan, the system correctly reverted to the free plan's logic. However, the setting you had "hide ATC button for the quote rule" was then applied globally to all products, as per the free plan's functionality.

While our system does have a warning about feature changes during a downgrade, it is now painfully obvious to us that this warning was not specific or clear enough to prevent this disastrous outcome. It did not explicitly state that your product-specific settings would be applied globally. This is our failure. A user should never be surprised by a change that negatively impacts their entire store.

We understand that an apology and an explanation do not recover your lost sales. Our support team has reached out to you personally, we would be grateful for the opportunity to make this right.

We are disappointed in ourselves for letting you down. We are committed to making our app not only powerful but also safe and transparent for our customers. We hope we can earn back your trust.

Sincerely,

The Quote Snap Team

Thank you so much for your kind words 😊🌟

We are really happy to hear that you find Q:Request a Quote & Hide Price a great app and worth recommending. It means a lot to us 💙✨

It is also wonderful to know that our support team could help you get the most out of the app. That is exactly the experience we aim to deliver 💪

If you ever need anything or want to optimize further, we are always here to help 🤝🚀

Thank you for the wonderful feedback! We’re glad to hear the app was easy to set up and that our support team could help customize it to fit your requirements. We truly appreciate your support and are always here if you need anything!

Thank you for the wonderful review! We're thrilled to hear the setup was smooth and that Enola and the team were able to support you so quickly. It’s great to know the app is helping you tailor the experience for your DTC and B2B customers — that’s exactly what we aim for. We’re glad it’s been a big upgrade for your user experience, and we’re always here if you need anything!

Thank you so much for sharing your experience! 🌟😊

We truly appreciate your patience while getting everything set up with Q:Request a Quote & Hide Price. Sometimes issues can take a bit longer due to timezone differences, but we’re really glad to hear our support team was able to step in and get things working properly for you 💪✨

Your understanding means a lot to us, and we’re always here to make sure you have the best possible experience with Q:Request a Quote & Hide Price 🤝💙

If you ever need further assistance or have any suggestions, don’t hesitate to reach out. Thanks again for your support! 🚀

Thank you so much for your feedback! 😊🌟
We’re happy to hear Lynn provided a great support experience while you were using Q:Request a Quote & Hide Price. Our team always aims to be helpful and responsive whenever you need assistance 💙
Thanks again for choosing Q:Request a Quote & Hide Price — we’re always here if you need any help! 🙌🚀

Hi there,

I am truly sorry to hear about your experience. Losing an hour of work because edits didn't save is incredibly frustrating, and that is certainly not the experience we want for our users.

We would love the chance to make this right for you. If you are open to it, we hope you might consider giving the app another try so we can support you properly. Please check your inbox for our message, we look forward to hearing from you.

Best regards,
Kaylee from Quote Snap Team

Dear customer,

We are very sorry for the negative experience you had with our app and our customer service. We appreciate you bringing these issues to our attention, and we sincerely apologize for the frustration we caused.

Please know that we took your report very seriously. Our team was able to resolve the technical issue you flagged on the same day, and we deeply regret the communication breakdown that made you feel our team was being defensive. This is not our standard, and we are addressing it internally.

Again, we are truly sorry for the trouble and frustration we caused.
Best regards,
Quote Snap team

😊 Thank you so much for your kind feedback! We’re really happy to hear that Q:Request A Quote & Hide Price app fulfills all your requirements and that our team has been able to provide great service and support throughout your experience 💛 Your trust truly means a lot to us, and we’ll keep improving the app to ensure it continues meeting your business needs smoothly and reliably. Thanks again for choosing our app! 🚀