Post Purchase Upsell—ReSell
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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Support is extremely limited in their knowledge of their own app.
They will tell you that Stripe payments are not functional with their app - when they are.
They blame Shopify limitations that don't actually apply to your store when you read through them.
They will tell you that their dysfunctional app is the issue of anyone but the app.
For example - I have two of the exact same post-purchase offer - one has a 34% conversion rate and one has a 0% conversion rate. Support's response was that the 0% conversion rate offer just wasn't good enough - without even looking to confirm the offer. Had they looked, they would see that it is the literal exact same offer - copy paste.
Out of 4 funnels, only one was actually working. The other 3 had payment error messages and didn't present the correct offers, or didn't present the offer at all.
Less than half of my checkouts were even able to see the offer at all.
The bottom line here is that this app isn't ready for launch and their support isn't ready for anything.
Thank you for taking the time to share your experience. We're truly sorry to hear that you faced these issues with the ReSell app and that our support team didn’t meet your expectations.
We acknowledge that there have been challenges with post-purchase offers displaying correctly. We are actively working with Shopify to resolve these technical constraints and ensure a smoother experience for all merchants.
Your feedback about support and troubleshooting is especially valuable, and we will use it to improve how we diagnose and resolve issues. If you're open to it, we’d love the opportunity to take another look at your setup and work toward a resolution together. Please feel free to reach out—we’re here to help.