ReSell—Post Purchase Upsell

**UPDATE**They have fixed the UI to allow for first time buyers to purchase. They are also working on a fix for the declined transaction issue. Will update.

Their platform adds DECLINED upsell transactions to your stats, passes them to fulfillment, AND charges you for them. This is boarder line fraud. not to mention completely ruins all stats, and creates extra work trying to catch the declined upsells before they ship. I have lost thousands in inventory because of this app. They have charged me for declined upsell revenue. And i spent over 10 hours AT LEAST trying to tell them to fix it. over and over and over again.

I've told them over and over and over again for months and they refuse to acknowledge the issue. After warning after warning, request after request, I will be forced to report this app to Shopify incompetence and for fraud. It is absolutely unacceptable behavior.

The app Itself is good, but there's space to improve. APP ISSUE: I was using the app on the previous store and had an issue with the translations. App translations that I entered weren't working, but I didn't know that because on the app's editor page, everything was translated, I became aware of the issue 2 weeks after I published the funnel, because I decided to test how it looked like on a real customer's order confirmation page, and it wasn't translated. However, I quickly contacted support, and the issue was fixed fast.

NOW: I really enjoyed the app and it has made me money, but I was surprised that after 6-7 months the app had the same issue, I contacted support on Wednesday - and they said I'm not saving the translations even if I was saving them, I told them this, they responded on Thursday that the issue will be fixed by developers quickly. On Friday I was expecting to issue to be fixed, but it was forgotten or delayed because in the evening they told me that It would be fixed on Monday. Monday came in, they said the issue was fixed. I checked and it looked like fixed, but today I checked one of our customers' thank you pages and it's still not translating the language, which makes the app useless since our customers don't speak English.

The app is good but there's an issue with translations. And I hope this review will push the app to improve and fix important bugs carefully.

Would like to see a feature for thank you page upsells to choose a way to edit the existing order, so customers won't have to re-enter the shipping information

Don't use this app! It's automatically putting the orders to "On Hold" even the post-purchase upsell offer is not setup against the product.

Amazing app!

This app not only works great but they went ahead and implemented a feature I requested. Now they are the best post purchase upsell app out there with the added feature. The customer service and the developers were both very patient and handled all my requests nicely. Highly recommend.