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I am setting up a new online store and I used this to create all my barcodes. Now when I connect to Google Shopping my items get rejected for incorrect barcode. They are looking for a 13 digit barcode and this only provided 8 digit codes.... unless I am missing something!
Thank you for writing your review and for providing your feedback to us. The barcodes you need for the Google Shopping channel are GTINs, which must be sourced by yourself and are a requirement Google themselves ask for in order to run ads on their platform.
The codes created with the Retail Barcode Labels are therefore inappropriate, and are more appropriately used for inventory management and stock-taking purposes. I hope this helps explain the situation but I will be sending you an email shortly to touch base with you incase you have any further questions. -Victor, Shopify Support
I thought this app and using barcodes on my products would be a super easy way to help me sell in person faster during fairs and markets, but just printing literally my very 1st page of barcodes was a disaster! I'm using avery labels and printing from my office jet printer and it doesn't print the description (why?? there's is plenty of room!) I can't print a barcode on my jewelry tags because Shopify doesn't support that label...what? Why? Makes NO sense at all since you're supporting all other avery labels! Shopify support while very nice just said-we don't support it and we don't support my printer (what? My printer works FINE and the barcodes work on the labels I've printed so far. Ugh-just frustrating! I guess you get what you pay for with a free app!
Hey, there. Thank you for reaching out and bringing this to our attention. We're sorry to hear that you're unable to use your printer or the specific size of Avery label with our Retail Barcode Labels app. We do support some Avery labels, such as the Standard - 5160 and 5167 labels (https://bit.ly/3zG8um4), and you can use a standard desktop printer with these labels. However, we understand that being able to support more printers, label types, and label sizes is important for our merchants and we'd be happy to share your feedback with our development team. Thanks again. -Elias, Shopify Support
It doesn't match the print formats, I don't know why, I have to convert the PDFs to Words and edit the margins, but it would be a waste of time. I should fix that.
This is using the 3 x30 labels in letter size
Thank you for sharing this feedback! When you're printing you may be able to correct the settings for the print out by using your system's printing options. This screenshot shows how to access those (https://screenshot.click/11-14-pvyfk-mbpua.jpg).
I’ve followed up with you via email as well in case you needed any further assistance on this. -Lizzy, Shopify Support
not working at all. Old version is much simple and user friendly. Please bring it back old version
Hey, there! We really appreciate you taking the time to give us this feedback. I have gone ahead and emailed you, if you need any support or have any more specific feedback you would like to share with us we would be more than happy to chat, you can respond to the email to get through to me directly. -Bo, Shopify Support
This app will destroy your UPCs of existing products. My entire database of 100,000 products are all compromised because of this app! Do not use!
Thank you for leaving this review. I'm so sorry to hear that you had a frustrating experience with the app. I would like to take a look into the account to find out what happened and see if there's anything I can do to help. I have sent you an email in order to investigate. Please respond to that email whenever you're able to and we can take a look into this together. -Oliver, Shopify Support
There are a few minor issues and inconveniences, however, my biggest problem by far is that Google shows ALL barcodes as invalid. It's cool to be able to create new barcodes for products, but it doesn't really help if they register as invalid barcodes to one of the main shopping platforms.
Thank you very much for your review. I'm sorry to hear that using this app caused conflict with your Google Shopping barcode requirements.
Very often this is an issue because Google Shopping requires specific barcodes, which can be traced back to a product's manufacturer, while our barcode labels app isn't able to locate those at this time. Therefore the codes created by the app won't be as specific as what Google is looking for.
That being said, we are always looking for ways to improve the apps we offer to help make our merchants' lives easier. I will be following up with you via email so that we can talk in more detail about how your experience with this app could be improved! -Lizzy, Shopify Support
The app does not work. When I click on the app itself it takes me to a blank screen.... Now I can't print barcodes at all since they got rid of the app that actually worked.
BE CAREFUL !!! THIS APP WILL REPLACE THE GTIN / UPC FIELD BY AUTOMATIC BARCODES ! THIS CAUSED A MASSIVE DROP IN THE NUMBER OF PRODUCTS AVAILABLE ON OUR GOOGLE MERCHANT CENTER AND THEREFORE IMPACTING OUR GOOGLE ADWORDS AND SHOPPING CAMPAIGNS ! This app is designed to generate automatic barcodes, so this is good if you are a brand which is in the process of creating brand new products which have no GTIN/ UPC yet. Otherwise if you are a company selling items from other brands, the items you are selling already have their unique UPC/GTIN so do not use this app otherwise it will generate barcodes in the field where GTIN/UPC should be written. We asked the app to remove all the barcodes which were created, there is no way to do so they say ! So we have to go through each of our products to remove the barcodes !
Thank you for reaching out and sharing your feedback with us, and I am sorry to hear that you've experienced some issues getting your products approved by Google. It sounds like you've already contacted our Support team which is exactly what I would have recommended. Barcodes can be edited in bulk via the bulk editor or via a CSV as well: https://bit.ly/3naLxkU. -Oliver, Shopify Support
This app doesn't work at all!! I can't even access the app or print any labels anymore. Bring back the old version! How can this be a replacement???
Hey, there! I am sorry that this has been your experience with the Retail Barcode Label Printer app. I have gone ahead and reached out to you via email to offer support and gather any further feedback you are willing to share. I look forward to hearing from you. -Bo, Shopify Support
I use this app to create all my barcodes for merchandise. I much prefer the old app compared to the new app. A lot more hassle and extra steps!
Thanks for sharing your feedback. We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance! I’ve sent an email to you to see if there was anything I could assist with. Looking forward to connecting with you soon!
- Alex, Shopify Support