Retail Barcode Labels

Hi there! Thank you so much for sharing your feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support

Hi there! Thank you so much for sharing this feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. I understand that you have already reached out to our support team about this, but it might be worth us taking another look so we can establish the root cause. Please do feel free to reach out via https://shopify.link/vRnL and we can take an in-depth look for you. Thanks so much!
- Natasha, Shopify Support

Hi there! Thank you so much for sharing your feedback! You mentioned that you are using a Phomemo printer - for context, the app is designed to be used only with a compatible barcode printer models which would not include that brand. A full list of supported printer models can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supportedhttps://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer. This means that only labels supported for use with those printers can be printed from the app, which would not include a 1.5'' x 1'' size label. Full list of supported label brands/sizes can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. We would recommend purchasing a supported printer and label size so that you can print quickly and easily. Hope that helps and please do feel free to reach out to us at any time via https://shopify.link/vRnL if you need further assistance!
- Natasha, Shopify Support