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I had used this app with much success. Now it only prints at 100% instead of 90% as recommended by Dymo. The bars are now to blurry for the socket mobile scanner to identify. I uninstalled it to see if I could reset it, but now it won't reinstall. Please return to previous settings
Hi there, thank you for providing us with feedback on Retail Barcode Labels! If the labels are printing blurry, you'll want to make sure your printer settings are set to "Printer Features" and you've selected 300x600 DPI for the output quality. I have sent along an email in case you needed any further assistance on this. - JP, Shopify Support
The last barcode app is 100x better. All my product titles fit into the small 1X2 label. Now everything gets cut off and it's not aligned. I had to buy the bigger labels so the titles can fit, but it does not align. FIX THIS ISSUE!!!!
Destroyed my Google shopping feed, all the barcode are not valid with GTIN and google turned it down I asked for help, I will come back to change my rating if support help me to have "valid" GTIN that google shopping won't turn me down. Before i didn't have a single issue
Thank you for writing your review and I'm sorry to hear that you've had this issue. Barcodes generated via the Retail Barcode Labels app will be unique to your store, whereas Google requires specific barcodes if you are selling registered products. These barcodes would generally be predetermined and barcodes generated via the app would not be appropriate, unless the products you are selling are custom products. Custom products do not need to have a unique identifier.
If you'd like to receive more assistance for this issue, please reach out to our support team who would be happy to help: https://bit.ly/2AWw5VA. -Victor
everything is fine... but all template price is not getting printed properly price is coming only in tag template :(
Thank you for reaching out and bringing this to our attention. It looks like we may need to access your account in order to get a closer look at the issue. While we're unable to provide account-specific support via the Shopify app store, we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
We cannot adjust the size right for our labels.... The previous app was way cleaner and easier to set...
We are using the 30336 sized label and there is always part of the description and title that gets cropped... you guys need to make it adjustable so that if w have a longer title, it doesn't get cut after 12 characters...
Thank you for sharing this feedback with us. This is due to a current limitation on how many characters can fit on the label based on the label size:
> Small (1" x 1"), maximum of 6-8 digits
> Medium (1" x 2 1/8"), maximum of 22 digits
> Large (1 1/8" x 2 1/8"), maximum of 40 digits
> Butterfly/Barbell (3/8" x 3/4"), maximum of 8 digits (not available in the United Kingdom)
There is more about that here in this link here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supported-barcode-labels
We’re always looking to improve apps with this kind of feedback, and we are working to improve the way our apps work with stores and what they can offer merchants so as yourself. I will be submitting your feedback as well to our developers too. I’ve also followed up with an email to you as well if you have any more questions. Thank you.
Niall, Shopify Support.
99% of the barcodes printed with the app can't be recognized by the barcode scanner. No wonder it's a 1 star app....
Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! For the quality of the label not being able to be scanned, you are able to increase the quality in your printer settings. We recommend increase the quality to 300 x 600 DPI and there is a help guide on how to achieve that here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels
I've reached out to you via email to follow up on your experience and hopefully get additional feedback with the app. Hope to connect soon!
- Alex, Shopify Support
Other reviewers are right. This app was a complete waste of time...after 3 lengthy phone calls with support still couldn't get it to work. Text gets cut off on labels. Support suggested I download 2 other browsers to try (didn't help )and then suggested trying to export the info via csv file directly to dymo softeware (those steps also didn't work and also seems way too complicated). Usually I am a fan of shopify but this app is a complete and utter fail. I purchased another app for $9.99 a month and it worked perfectly in the first 5 minutes and offers a lot of great user friendly options and customization. Do NOT waste your energy on this. It is time I should've spent on developing my business. Would gladly spend money than get something for free that doesn't work.
App looks good sadly it bugs when creating template : I only get the barcode and the SKU, even when selecting Price, Product name and Variant. I can t use it if I cant have the price on the label... Hope they ll fix the bug
Thanks for reaching out about this! If your labels aren't showing the product price, this is most likely because you're using a currency that isn't currently supported. This app currently only supports the currencies found here: https://bit.ly/3pcMSbf. If you're not using one of those currencies, this would be what's causing your issue there.
If that's the case, I suggest using the Dymo Label software to create your labels instead: https://bit.ly/39fg0Ji.
If you are using a supported currency, please contact our support team so that we can look into this for you further: https://help.shopify.com/en/questions. Hope that helps! - Brie, Shopify Support
Is this April Fools joke!! I need to apply barcodes and this new app is screwed up!! what was wrong with the old app!
Hi Ice 'N' Fire, thank you for providing us with feedback on the Retail Barcode Labels! I have sent along an email to offer you assistance using the app. - JP, Shopify Support
Like everything on Shopify....doesn't work. Prints wrong orientation or not at all, but shame on me. Fool me once, when I decided to use Shopify, shame on them, fool me twice, when I thought Shopify would support the hardware they recommend and sell to you, shame on me. There goes another $120 bucks, on the plus side it Dymo printer looks very nice sitting next to the Rollo printer they sold me that also doesn't work. I got a real nice collection of paper weights going on here.