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ANOTHER UPDATE! Why can we no longer print end to end labels? The only choices are side by side. I have tons of rolls of end to end because that is what I use to print. Now those won't work AT ALL!!!
UPDATE----It's STILL terrible! I went to print barcodes after having not printed any in quite a few months and it won't print all the lines even though it shows correctly in the print preview. And I've checked all the print settings. Seems I'm not the only one with this issue!!!! PLEASE FIX IT!!!!!
Terrible! It is NOT user friendly! PLEASE bring back the previous Barcode Printer app!!! I am NOT happy that something that worked great was replaced with garbage!
Hey there. We really appreciate your feedback. I have gone ahead and followed up with you via email to provide support and gather any further feedback may have for this app. I look forward to hearing from you. -Bo, Shopify Support
The font does fit on the regular label size we have been using. If youre going to replace our printer apps then at least make them where they function correctly.
Thank you for sharing this feedback Fine & Dandy Market. There are known limitations of supported label sizes, but that depends on a number of factors such as the size of the label you are printing and the hardware you are using to print. I have a link here with more information on the labels that are supported - https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supported-barcode-labels
However that said, I will also email you so we can go into this in more depth and I'll see if you can do anything for your specific case. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants such as yourself. I’ll also log your feedback for our development team as well. Many thanks!
Niall, Shopify Support.
Terrible barcode app. There are only a few options for Dymo labels, and the ones that are available do not print the right orientation. Would like more variety of labels to choose from so I can utilize this app.
Hello Harper Home Design. Thank you very much for taking the time to share this feedback. There is a current limitation on what labels can be printed. These are the ones that are supported:
> Small (1" x 1"), maximum of 6-8 digits
> Medium (1" x 2 1/8"), maximum of 22 digits
> Large (1 1/8" x 2 1/8"), maximum of 40 digits
> Butterfly/Barbell (3/8" x 3/4"), maximum of 8 digits (not available in the United Kingdom)
We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants like you. I’ve followed up with an email to you to log your feedback and give it to our development team. Thank you very much!
Niall, Shopify Support.
There must have been an update today, because this app and label maker was working properly until today. None of the important information is printing anymore! Also, if there was an update shopify should notify all users. This may be one of the more important features, and it needs to be communicated if a change happens
Firstly, thank you very much for sharing this feedback. Just to let you know I will also be emailing you about this to make sure this issue you experienced is fully resolved and the app is running smoothly for your business needs. Thank you very much.
Niall, Shopify Support
For some reason it completly quit on me. It show me an error. so i deletd it and try toinstall it again and now the app just doesn't work. doesn't allow me to add it and it show me the error again. this is all crazy. I have no idea what to do. I have lots of labels to make and ths is very frustrated.
Thank you for reaching out and bringing this to our attention! If reinstalling the app didn't resolve the issue, then it's possible that the issue could be related to the cookies settings on your browser. To resolve this, we'd first recommend checking your browser's settings to see if you have enabled cookies (https://bit.ly/3MZBAmE). You can also try using a different browser or device to check whether the issue is localized or system-wide.
If the issue continues to persist, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
Too many extra steps with this new app, I hoped it would get easier with time but it still frustrates me daily! Now I can only use it on one of my computers and not the other, reading reviews I'm guessing it's because I'm using Safari on the one that it won't work on???? Wish they'd work the bugs out.
Hey there,
Thank you for this feedback. Thank you for the feedback regarding this. I understand that the additional clicks can be quiet frustrating. When you go to print the labels, you may experience missing label types from their print selection settings, you can checkout this screenshot https://screenshot.click/06-05-7krc4-gjgy2.png. To get around this, you can select Print using System Dialogue (see screenshot https://screenshot.click/06-07-t1ub2-jxx6e.png) and then select the appropriate SKU from the list there instead.
I have also sent on this via email, please do get back to me if you require any additional feedback.
All the Best,
Bo
Works half the time. Very frustrating. Used to work perfectly and now it's a hassle to even use to create barcodes.
Thank you for writing your review and for providing us with this feedback, and I'm sorry to hear that you've run into some problems with the app. I'd like to learn more about these issues to see if I can help at all so will be sending an email shortly to touch base with you on this. Please get back to me there if you're still looking for assistance. -OIiver, Shopify Support
This app is terrible. I have set up the correct label size that we use but it resets to something different every time I print a new item. Very time consuming and inefficient to have to manually correct this every time a new item needs printed.
Hi there, firstly thank you for sharing this feedback. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants. This might be related to the template you are using for the app. I’ve also followed up with an email to go through this with you in more detail for your store and settings. Thank you.
Niall, Shopify Support
Please note that this new app is not appreciated as the dimmensions I previously used are not even an option. Furthermore, when there are changes to Shopify, being whatever it is small or large changes, the Retailer should be notified and have an option of accepting or not. I now cannot print the labels I printed last year and have ordered several.
Thank you very much for sharing this feedback with us. This app does have the ability to work with most common label templates from Dymo and Avery, and also allows you to add custom sizes.
That being said, we're always looking for ways to make workflows easier for our store owners, so I'd like to chat about the trouble you've had with this app in more detail.
I’ve reached out to you via email, and hope to hear from you soon! -Lizzy, Shopify Support
This is the worst roll out of a new app I've ever experienced. It does absolutely nothing positive for this user. It forces me to move from Safari to Chrome, requires impossible work flow for our part-timers, and because of the required browser switch it forces more difficulties with other apps such as Shippo. I do not see one good from this change. Time to bring back the old app til use problems fixed. Please.
Hi, there. Thank you for sharing your feedback about your experience with the Retail Barcode Labels app. I'm sorry to hear that it was a negative one. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support