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Works half the time. Very frustrating. Used to work perfectly and now it's a hassle to even use to create barcodes.
Thank you for writing your review and for providing us with this feedback, and I'm sorry to hear that you've run into some problems with the app. I'd like to learn more about these issues to see if I can help at all so will be sending an email shortly to touch base with you on this. Please get back to me there if you're still looking for assistance. -OIiver, Shopify Support
Can't get it to load anymore.
Thank you for writing your review and I am sorry to hear that the Retail Barcode Labels app isn't loading for you. Please try reinstalling the app to see if that helps, but if you are still having loading issues please contact our support team directly for further help: https://shopify.link/vRnL. -Victor, Shopify Support
This app is terrible. I have set up the correct label size that we use but it resets to something different every time I print a new item. Very time consuming and inefficient to have to manually correct this every time a new item needs printed.
Hi there, firstly thank you for sharing this feedback. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants. This might be related to the template you are using for the app. I’ve also followed up with an email to go through this with you in more detail for your store and settings. Thank you.
Niall, Shopify Support
Please note that this new app is not appreciated as the dimmensions I previously used are not even an option. Furthermore, when there are changes to Shopify, being whatever it is small or large changes, the Retailer should be notified and have an option of accepting or not. I now cannot print the labels I printed last year and have ordered several.
Thank you very much for sharing this feedback with us. This app does have the ability to work with most common label templates from Dymo and Avery, and also allows you to add custom sizes.
That being said, we're always looking for ways to make workflows easier for our store owners, so I'd like to chat about the trouble you've had with this app in more detail.
I’ve reached out to you via email, and hope to hear from you soon! -Lizzy, Shopify Support
This is the worst roll out of a new app I've ever experienced. It does absolutely nothing positive for this user. It forces me to move from Safari to Chrome, requires impossible work flow for our part-timers, and because of the required browser switch it forces more difficulties with other apps such as Shippo. I do not see one good from this change. Time to bring back the old app til use problems fixed. Please.
Hi, there. Thank you for sharing your feedback about your experience with the Retail Barcode Labels app. I'm sorry to hear that it was a negative one. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support
I have been trying for days to print these barcodes. It seems there is some kind of glitch and it really pissing me off!
Thank you for writing your review and I'm sorry to hear that you've had an issue with printing labels via the app. It's often worth trying to print the labels in another web browser to see if the issue is present there, but if it is, I'd recommend contacting our support team directly so they can authenticate you on your store and take a closer look at the problem for you. You can contact our team here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Won't print on the correct label even though the correct label size is selected. It prints across two of them and no way to resize it. Not sure why the other app got removed from list of apps but this replacement is horrible. Something I could easily do I can't now.
Hi there, thank you for providing us with feedback on the Retail Barcode Labels app! We in support can help with printing alignment issues related to the app soI have sent along an email in case you needed any further assistance on this. - JP, Shopify Support
NO NO NO! THis App is NOT user friendly! I mean does shopify test these apps before they make changes! This App takes WAY to many steps to print a barcode.....AND what labels print sideways?? How do we change the setting to print on our DYMO barcodes? IT doesnt save the settings! TOO many steps to print one barcode! IT DOES not PRINT sideways! Shopify PLEASE FIX this before getting rid of the other printing APP! WE pay WAy too much $ for this service to have crappy plug in apps!
Thank you for this feedback! I did some digging into this and found that the additional clicks that you mentioned in your review were a known issue. To get around this, merchants must select Print using System Dialogue and then select the appropriate SKU from the list there instead.
Please do let me know if the labels are still printing sideways, I would love to help you out if so.
We’re always working to improve the way our apps work, so I’ve followed up with you via email to log your feedback for our development/platform team. -Bo, Shopify Support
Very difficult to create templates as they have EXTREMELY LIMITED OPTIONS FOR LABELS. I was trying to make tags from Dymo 30333 .5x1 labels but they are not recognized by this system. Not a great system but better than nothing since this all Shopify thinks we need. :(
App completely disappeared today!! Anyone else having this problem??? Help!! And the tech support toll free number is no longer working
Thank you for writing your review and for providing us with this feedback, and I'm sorry to hear that you've run into some problems with the app. The app underwent a recent update which required re-installation from the Shopify App Store. I've taken your feedback to our developers in hopes that we can improve this process in the future. All the best! -Oliver, Shopify Support