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Just go back to the old app, this one is terrible. Extremely difficult to use. Please re-instate the old app.
Hello Shop218, firstly, thank you very for sharing this feedback. We’re always looking to improve apps with feedback like this, and we are working to improve the way our apps work with stores and what they can offer merchants such as you. I’ve will be following up to you with an email. I will also log any feedback and recommendations to our development team that you have. Thank you very much.
Niall, Shopify Support
Problem has resolved - thank you!
ok until today...
received error message:
We're sorry, but something went wrong.
If you are the application owner check the logs for more information.
Help!
This is the worst "upgrade" to the previous Barcode Printer app!! Last app you hit "more actions" then typed in the number of labels you wanted. Now, you have to jump through hoops to print out labels! Bring back the old app!!
Hey there, thank you for taking the time to provide us with this feedback. We are constantly working on our apps to improve them so your feedback is greatly appreciated. I have gone ahead and emailed you as I understand that these additional clicks must be a massive pain point for you. I look forward to hearing from you. -Bo, Shopify Support
We use this app to create barcodes to scan on merchandise. It is very finicky and hard to use. There are extra steps that make the process very tedious just to print a barcode. Lately the barcodes have not been printing correctly at all. It is wasting a lot of labels.
Thank you for sharing this feedback. It is very useful for future developments and to help make this as user friendly as possible for merchants such as yourself. I’ve also followed up with you via email to log your feedback for our development team and see what exactly is effecting your app and hardware.
Please feel free to reply to my email to see what we can do to help for you personally, but just to inform you there are only some printers that are supported and I have listed them here, just incase you are using hardware that we would not support: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer but regardless, I'll see what can be done. Thanks!
Niall, Shopify Support
I know there are some complaints about this app, but I like it. It creates barcodes for me as well as labels so I don't have to do it manually.
We use the app to print barcode labels for our outgoing products for our customers that require a UPC, and it works great. We want to use it to print barcode images for our SKUs for internal use. Is that possible? I guess this is a question for the developer.
Thank you for writing your review and for providing your feedback and question here. The app is primarily designed for you to print barcodes for your products, but you could certainly use the app for internal use as well. The app allows you to customize what's featured on the labels and also supports different label types and sizes; you can read more on the customization options here: https://bit.ly/3vu8zXO.
I'd recommend taking a read through this document and checking the options within the app, but if you need any further help using the app, please don't hesitate to reach out to our team for more information and assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
The key is to select the right label size, in the App settings, AND the printer settings (in the drop down menu). If those are right, the App works great!!
I am setting up a new online store and I used this to create all my barcodes. Now when I connect to Google Shopping my items get rejected for incorrect barcode. They are looking for a 13 digit barcode and this only provided 8 digit codes.... unless I am missing something!
Thank you for writing your review and for providing your feedback to us. The barcodes you need for the Google Shopping channel are GTINs, which must be sourced by yourself and are a requirement Google themselves ask for in order to run ads on their platform.
The codes created with the Retail Barcode Labels are therefore inappropriate, and are more appropriately used for inventory management and stock-taking purposes. I hope this helps explain the situation but I will be sending you an email shortly to touch base with you incase you have any further questions. -Victor, Shopify Support
I thought this app and using barcodes on my products would be a super easy way to help me sell in person faster during fairs and markets, but just printing literally my very 1st page of barcodes was a disaster! I'm using avery labels and printing from my office jet printer and it doesn't print the description (why?? there's is plenty of room!) I can't print a barcode on my jewelry tags because Shopify doesn't support that label...what? Why? Makes NO sense at all since you're supporting all other avery labels! Shopify support while very nice just said-we don't support it and we don't support my printer (what? My printer works FINE and the barcodes work on the labels I've printed so far. Ugh-just frustrating! I guess you get what you pay for with a free app!
Hey, there. Thank you for reaching out and bringing this to our attention. We're sorry to hear that you're unable to use your printer or the specific size of Avery label with our Retail Barcode Labels app. We do support some Avery labels, such as the Standard - 5160 and 5167 labels (https://bit.ly/3zG8um4), and you can use a standard desktop printer with these labels. However, we understand that being able to support more printers, label types, and label sizes is important for our merchants and we'd be happy to share your feedback with our development team. Thanks again. -Elias, Shopify Support
It works. There aren't a whole lot of label templates to select from. And the custom label templates are minimal at best. But if you stay within the parameters given, this will get the job done. For what it's worth, I dare not complain too much about a fully functioning app that's absolutely free. So, it's good.