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The first time I used it, it was fine - now it cuts the top row (product name) off the label. Only prints price and barcode! Please fix this!
Thanks for taking the time to offer this feedback! I apologize the frustration caused when using the app. When transitioning to a new app, there often can be a bit of a learning curve but Shopify Support will be available to help you in the future!
The issue with the product name cutting off, it has been reported that the Safari browser can sometimes do this. You can try using the Chrome browser in the future and see if this fixes the issue.
For variants to show up on the label, it needs to be included in your label template. We have a help guide that explains the template creation but more specifically step #5 in the help guide here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#create-a-barcode-label-template
The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email as well. I hope to hear from you soon!
- Alex, Shopify Support
Not sure why they changed the previous barcode printer but this new one is awful. It is such a pain and a huge step backwards for anyone running a brick and mortar store.
Thank you for providing us with feedback on the Retail Barcode Labels! Having to change to a new app can be frustrating as you need to learn new workflows but Shopify Support is around to assist if you ever run into issues. I have sent along an email to offer you assistance using the app. Hope to hear from you soon!
- Alex, Shopify Support
The barcode app is great for adding barcodes to items that didn't come with any. It works well and searching for items to print barcode works fine. I do wish that I could more quickly print a single barcode from the shopify products page without having to load the barcode page and then be able to click on File Print. Other than that extended step it works great.
This app makes it really easy to assign barcodes to the jewelry that doesn't already have them and then print the barcodes on either labels or regular paper. **Just be sure to click the correct option if you're creating ones that are missing instead of reassigning all barcodes!** I love being able to then scan the barcodes in the Shopify POS app! Thank you!!
The new app is absolutely horrible. It is so much more time consuming and not user friendly at all.
Hey there, thanks for sharing this feedback! Shopify works hard to ensure our apps meet the needs of our merchants, and a good user experience is important to us. I've reached out to you to get more information about these issues, and to log this feedback with our developers. I hope to hear from you soon! - Lauren, Shopify Support
love the app, super easy to set up and use, within 10 minuts I was up are ready to print, highly recommended.
This app is a huge pain... the older app was better. For no reason at all, and completely out of my control, this app defaults to using the wrong side of my Dymo printer! It is wasting all kinds of materials, and my time. Shopify needs to get on top of this issue immediately.
****UPDATE***
After getting previous issues sorted. As of Thursday April 4th 2019 this app is completely non functional, again. We can not adjust format/sizing again... for seemingly no reason. It would appear that once again Shopify has rolled out an update without communicating to their customers.
Please get this sorted ASAP! We are losing money!!!
Hi M22, thank you for providing us with feedback on Retail Barcode Labels! There are some challenges during the initial setup of the app but we can help with that at Shopify Support. I've sent along an email in case you needed any further assistance on this. - JP, Shopify Support
I had a few issues trying to install this to my store and actually had to reach out to Shopify support for help. the solution was simple and I should have thought of it but I didn't. Works great now but I wish that there were more options for label sizes or an ability to input your own size labels
I absolutely hate using this app. It's made the most simple and important thing in retail so complicated.
Thanks for taking the time to share your feedback! I'm sorry you've had a negative experience with the Retail Barcode Labels app, and I can understand how frustrating this must be. Shopify works hard to improve our app functionality, and I’ve reached out to you via email to look into this further. I hope to hear from you soon! - Lauren, Shopify Support
I like the barcode app as a whole but I hate how the Retail Barcode system doesn't print sizes anymore. It makes it 10x harder to tag inventory now instead of it being a simple easy process.
Thanks for sharing your feedback. The sizes are variants and this can be added to your created label template. You can see a help guide on how to add it here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#create-a-barcode-label-template
We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance anytime. I’ve sent an email to you and so we can get this app working properly for you. Hope to hear from you soon!
- Alex, Shopify Support