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I have been using the app for 3 years now and it used to work fine, but now all of the sudden within the past couple of months, the app is automatically updating barcodes which prevents the labels on existing products from scanning. I keep re adding the barcodes and it continues to randomly change them. I'd love to know of a way to prevent this from happening.
Hi there! Thank you so much for sharing your feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
Not good. I used this app for almost a year. Suddenly none of the codes being generated are unreadable. Moving on.
Hi there! Thank you so much for sharing your feedback! It would be unexpected that the app would suddenly have issues as described with readability. Please do feel free to reach out to us at any time via https://shopify.link/vRnL so our dedicated support team can take a look for you and work towards a resolution. Thanks!
- Natasha, Shopify Support
Is there any way to hide the barcode number? Seems like I can only hide the barcode, but I cannot hide the barcode number. Please help.
Hi there! Thank you so much for sharing your query! In the barcode template, you should see the option to deselect the **Display barcode symbol** option, please see this screenshot as an example of that option: https://screenshot.click/16-07-17867-74143.png. Once that is deselected and the template is saved, both the barcode and the barcode numbers should not be displayed on the label when printed. Any issues with that process, do feel free to edit your reply here or reach out to us at any time via https://shopify.link/vRnL.
- Natasha, Shopify Support
La aplicacion funciona bien pero tengo un problema porque no aparece el precio en la etiqueta y tengo todo seleccionado para que aparezca pero no hay manera.
¡Hola! ¡Muchas gracias por compartir tus comentarios! Sería inesperado que, si el campo **Precio** de la plantilla de código de barras está desmarcado y se guarda la plantilla, el precio se siga mostrando en la etiqueta impresa. Captura de pantalla de la opción de precio para contexto: https://screenshot.click/16-23-16326-67465.png. Si el problema persiste, no dudes en contactarnos en cualquier momento a través de https://shopify.link/vRnL para que nuestro equipo de soporte técnico pueda revisarlo y buscar una solución. ¡Gracias!
- Natasha, Soporte de Shopify
It's just plain awful. Printing labels should be a one click and done process. This is very far away from being a functional product for brick and mortar shops. Shopify is a world class e-commerce platform. We've been flatly shocked at how empty the entire Point of Sale experience has been, and this app just personifies the entire journey. Lacks basic functionality. When we onboarded with Shopify - it never occurred to us that we should ask such absurd questions like - "does your platform have a way to print labels for products that is in keeping with the fact that we live in the year 2024?"
Should have asked. Here we are after a 3-month migration to Shopify - wishing we could go back in time and know better.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
This app is an absolute joke.
It has 0 support for Cyrillic alphabets, so it becomes absolutely unusable for our shop in Bulgaria.
We’ve raised this to Shopify support several time over 2 YEARS, and still there is no support.
Even though we are quite fond of Shopify to an extent, it often feels like the company is sloppy and not committed to maintaining and fixing their older apps.
Thanks for taking the time and sharing this feedback. If the Retail Barcode Labels app isn't able to support the alphabets for your business, then there are some third-party options that you can explore and we've got a list of them here: SKU and barcode apps (https://shopify.link/BJoA). Cheers. -Elias, Shopify Support
You would expect a Shopify Barcode Label App to be able to create a label that shows both the original compare price & the actual discounted price of an item. This BASIC REQUIREMENT for any retail store is however not a feature & Shopify instead expects you to pay for a third party app. Seems absolutely absurd but Shopify doesn't seem to care.
First posted this review 4 years ago....... still no change. Thanks Shopify for showing that you aren't listening to the feedback given.
We appreciate you providing your feedback to us here and I can appreciate why not having this option is a frustration for you. Merchant feedback plays a big part in how changes are made to our platform, and I will be sure to pass on your comments to our development team for them to consider. -Victor, Shopify Support
this thing is a joke...they are trying to push POS and they can even have a lable printing softward tha works half way decent.
- The issue is you can not edit the font size
- every thing is just placed onto one line
- if you print a barcode, then scan it on the POS it doesn't go to the actual variant. It goes to the main product then you have to choose manually the variant. So we sell clothing surf products so it only pulls up the main category then you have to actually manually enter in which size or color or whatever variant you have manually.
Hi Hawaiian South Shore, thank you for your review and feedback. I am sorry to hear you've had a bad experience using the Retail Barcode Labels app for your store. If you do want some assistance with the app, or to provide more detailed feedback, we would be happy to help. You can contact our support team at anytime via the Shopify Help Center: https://shopify.link/vRnL. -Shay, Shopify Support
This app needs support seriously!!!!!
So many dymo labels aren't available is insane! really disappointed.
EDIT: Dec 22. 2024. It stopped creating barcodes entirely.
Update March 21 2024. Still not working at all. Support is non existent. So glad the experts at shopify are buying apps and killing them off forcing me to pay 12 bucks a month to make barcodes with another app.
VERY BAD!!! IT MESSED UP SO MANY OF MY PRODUCTS DUE TO GENERATING SO MANY DUPLICATE BARCODES...I BROUGHT IT UP SO MANY TIMES TO THEM AND IT STILL GENERATES DUPLICATES
Hi JuniorKids, thank you for your review and for your feedback. I am sorry to hear that you are experiencing this issue. There are cases where large catalogues can end up having duplicated barcodes. Our support team can help you in finding those duplicate barcodes though so you can manually update them. I recommend connecting with our live support to make this request. -Shay, Shopify Support