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We have been using this app for over 4 years and it has worked well for us. However, in the last month it has given us so many glitches. Shopify support can't help on this one. I've spent hours on this! It's randomly reassigning barcodes to products so when we scan an item at checkout it doesn't recognize it. Manufacture barcodes that we added so we could just scan the product aren't recognized anymore. we are having to manually lookup items at checkout or just redo barcodes on 100's of items. We are a small business and don't have time for this. Hopefully this will resolve itself soon because overall it's a great app.
Hi there! Thank you so much for sharing this feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. I understand that you have already reached out to our support team about this, but it might be worth us taking another look so we can establish the root cause. Please do feel free to reach out via https://shopify.link/vRnL and we can take an in-depth look for you. Thanks so much!
- Natasha, Shopify Support
La aplicacion funciona bien pero tengo un problema porque no aparece el precio en la etiqueta y tengo todo seleccionado para que aparezca pero no hay manera.
¡Hola! ¡Muchas gracias por compartir tus comentarios! Sería inesperado que, si el campo **Precio** de la plantilla de código de barras está desmarcado y se guarda la plantilla, el precio se siga mostrando en la etiqueta impresa. Captura de pantalla de la opción de precio para contexto: https://screenshot.click/16-23-16326-67465.png. Si el problema persiste, no dudes en contactarnos en cualquier momento a través de https://shopify.link/vRnL para que nuestro equipo de soporte técnico pueda revisarlo y buscar una solución. ¡Gracias!
- Natasha, Soporte de Shopify
I like using this app but I hate the limitation of the label sizes. Especially, when I got a phomemo label printer and can't find the right size label to print. I have a 1.5 x 1 labels on a roll and there are no option for this size or no option for a 2.25x1 option either. I expected when click on other options there would be an option for custom but nope.
Hi there! Thank you so much for sharing your feedback! You mentioned that you are using a Phomemo printer - for context, the app is designed to be used only with a compatible barcode printer models which would not include that brand. A full list of supported printer models can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supportedhttps://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer. This means that only labels supported for use with those printers can be printed from the app, which would not include a 1.5'' x 1'' size label. Full list of supported label brands/sizes can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. We would recommend purchasing a supported printer and label size so that you can print quickly and easily. Hope that helps and please do feel free to reach out to us at any time via https://shopify.link/vRnL if you need further assistance!
- Natasha, Shopify Support
I love this app and it would be 5 stars from me if it had just a bit more functionality. I would like to be able to add more product info to the label (why not any product field?) and have more flexibility in the layout of the label design. Really hoping some updates are in the pipeline. Please?
Update 3/27/25: This app is now creating duplicated barcodes numbers. When scanning products at the register, I have to choose which product it belongs to.
Almost there. Too many steps to print labels. Why do I need to "create barcodes" before printing labels? Might as well create the barcodes as I print labels at the same time. Need product names on jewelry tags and all product names on other tags are too short.
Thank you so much for your review and feedback, and taking the time to do so! We understand just how important it is to have the process be quick and efficient for you, and I have passed this along to our developers. If the Retail Barcode Labels app doesn't meet your needs, you're welcome to explore some third-party options for creating barcode labels here: https://shopify.link/doJ5
If you are looking for 1.18 x .78 price labels on roll, they don't offer that size.
Hi there! Thank you so much for sharing your feedback! It is expected that only certain label sizes are supported for use with the app, a full list of which can be seen here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. I have gone ahead and submitted feedback to our development team to let them know that having the option of a 1.18 x .78 size label would be of benefit to you, and thanks so much for bringing that to our attention! Do feel free to reach out to us at any time via https://shopify.link/vRnL if you need further assistance!
- Natasha, Shopify Support
when new stock arrives, would it be possible to directly show which products still need to have labels printed? This is a functionality which we are missing...
Hi there! Thank you so much for sharing this suggestion! I can definitely see why having the option to view how many labels are needed based on stock received would make the barcode labelling workflow easier.
Thanks so much for bringing this to our attention! We’re always working to improve the way our apps work, so I’ve passed this feedback along to our development team.
- Natasha, Shopify Support
Very glitchy. When adding products it keeps previous printed products in gthe cue so you will have to restart app or manually go to each and set print to 0 so as to not duplicate barcode printing
Hi there, thanks so much for taking the time to leave a review! When pulling up the product view to select the products you wish to print labels for, it should pull up a list of all your available products to do so, rather than pulling up products previously printed. If this does not fit with what you are experiencing, please do reach out via https://shopify.link/vRnL and we can take an in-depth look for you.
This is a great app if you only need to print barcodes once as it will not allow a second print, even if you uninstall, reinstall, and create new codes for your products. I struggled with it for far too long before removing.
Hi there! Thank you for taking the time to leave a review and share your experience with us. When printing issues occur, there can be a couple of different factors at play, including printer connection issues, etc. There are some handy troubleshooting steps in our Help Centre which should help resolve it: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#troubleshooting.
If you do want some assistance with printing labels using the app, or to provide more detailed feedback about the issues you encountered, we would be happy to help. Please feel free to add it to your current review and I would be happy to address it, if possible, or you can contact our support team at anytime via the Shopify Help Center for assistance: https://shopify.link/vRnL.
My needs are simple for this. It would be nice if there was also a way to also add product metafields to the label. Like for showing a shorter name, or just product code. Otherwise, it seems to be alright.