评论 (435)
优化
-
按评分
Obviously I'm grateful to have this, it's indispensable for a brick-and-mortar with 2000 products. But it has a lot of unfortunate quirks that can be inconvenient in that environment. It won't populate fields if they contain certain combinations of punctuation marks. It won't render barcodes if that field has certain placements of space characters in it. Now and then it hangs or crashes when generating new barcodes for labels, and you have to start your print workflow all over again. Conversely, if it suddenly loses all functionality, it still indicates it's working. And you can go mad trying to work around those outages, but you just have to wait for the server to go back up.
Hi there! Thank you so much for sharing information about the issues you have been facing! It would be expected that the app might not recognise some special characters as valid, however, it would definitely be worth reaching out to our Retail support team so we can confirm expected behaviour, and see if we can establish the root cause of the operational issues you describe and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
l'app improvvisamente non riesce più a creare i codici barre e continuamente indica che mancano. Ci segnala che manca un codice a barre di 1 prodotto, proviamo a crearlo, indica che è stato creato ma poi non lo visualizza nella stampa. Come può essere risolto questo problema?
Ciao! Grazie mille per aver condiviso le informazioni sul problema che stai riscontrando! Varrebbe sicuramente la pena contattare il nostro team di supporto Retail per verificare se possiamo individuare la causa principale dei problemi operativi che descrivi ed evitare che si ripetano. Non esitare a contattarci tramite https://shopify.link/vRnL e potremo indagare ulteriormente per te. Grazie mille!
- Natasha, Supporto Shopify
This app should be connected to Stocky, so the labels could be printed directly from there.
When printing on the app itself, on the drop down quantities page the Barcodes should show on each product, and that would be obvious!!
Hi there! Thank you so much for sharing this feedback!
I completely understand the need for a quick and easy workflow when printing labels, and that being able to achieve this from the Stocky app directly would be helpful to you. At this time there is no integration between the two apps, you would need to either print barcode labels from the Retail Barcode Label app or from the Stocky app, separately. More information about printing labels directly from Stocky can be found here, should you wish to explore that option: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/stocky/inventory-management/dymo-printing. I have passed that feedback along to our development team, and appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
great app it was working very nicely from past 4 months, all of asudden yesterday there is no back button to go back after we printed labels on print preview page. tried everything , but still not working, please help
Hi there! Thank you so much for letting us know that there has been a change. It would definitely be worth reaching out to our Retail support team so we can see if we can confirm if this is expected behaviour and what the new workflow is to exit the print preview page, or if this is something that can be prompted to show again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
My dropdown is no longer available on the product page. There is to much info on the labels I just printed from this app! You can nearly see the price
Hi there! Thank you so much for sharing information about your issue! You should still see the option to print a barcode label with the app from your product page, just make sure you are on the parent product page if your product has variants, as the variant pages do not show that option. If you are finding that there is too much information being printed on your labels, we would advise double checking your label template and excluding any label fields you feel are not needed. If you run into any issues with this or are unsure on how to proceed, please do feel free to reach out to our Retail support team via https://shopify.link/vRn so we can take a loog for you. Thanks so much!
- Natasha, Shopify Support
We have been using this app for over 4 years and it has worked well for us. However, in the last month it has given us so many glitches. Shopify support can't help on this one. I've spent hours on this! It's randomly reassigning barcodes to products so when we scan an item at checkout it doesn't recognize it. Manufacture barcodes that we added so we could just scan the product aren't recognized anymore. we are having to manually lookup items at checkout or just redo barcodes on 100's of items. We are a small business and don't have time for this. Hopefully this will resolve itself soon because overall it's a great app.
Hi there! Thank you so much for sharing this feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. I understand that you have already reached out to our support team about this, but it might be worth us taking another look so we can establish the root cause. Please do feel free to reach out via https://shopify.link/vRnL and we can take an in-depth look for you. Thanks so much!
- Natasha, Shopify Support
Would be nice if we could move the barcode down a little and bold the price.
Hi there! Thank you so much for sharing this feedback!
I completely understand that being able to move the barcode down, and bold certain fields on the label template would be a helpful option to have. I have passed that feedback along to our development team, and appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
I like using this app but I hate the limitation of the label sizes. Especially, when I got a phomemo label printer and can't find the right size label to print. I have a 1.5 x 1 labels on a roll and there are no option for this size or no option for a 2.25x1 option either. I expected when click on other options there would be an option for custom but nope.
Hi there! Thank you so much for sharing your feedback! You mentioned that you are using a Phomemo printer - for context, the app is designed to be used only with a compatible barcode printer models which would not include that brand. A full list of supported printer models can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supportedhttps://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer. This means that only labels supported for use with those printers can be printed from the app, which would not include a 1.5'' x 1'' size label. Full list of supported label brands/sizes can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. We would recommend purchasing a supported printer and label size so that you can print quickly and easily. Hope that helps and please do feel free to reach out to us at any time via https://shopify.link/vRnL if you need further assistance!
- Natasha, Shopify Support
L'app non è male ma va migliorata nella parte custom. Ad esempio decidere la dimensione dei caratteri oppure la possibilità di inserire l'immagine del prodotto o della variante. Da migliorare,
It's been good for printing barcode labels. The options of what to print seems very limited though. Only 8 product detail options and the barcode itself. Given the wealth of data held in product/variant metafields it would be great if this could be referenced too.