評論 (435)
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L'app coupe les descriptions plutôt que d'adapter la taille des caractères. Puis parfois lorsqu'on sélectionne les produits à imprimer, une fois arriver dans la page d'impression, il en oublie des bouts. Vraiment pas pratique.
Bonjour ! Merci beaucoup pour votre retour !
Je comprends parfaitement qu'il soit essentiel de vérifier que toutes les informations de votre étiquette tiennent sur celle-ci avant l'impression. Il est normal que certains champs sélectionnés soient imprimés tels quels, sans ajustement automatique au modèle. En effet, la résolution et l'échelle de l'imprimante doivent être optimisées pour une impression correcte. Vous trouverez plus d'informations à ce sujet ici : https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. Il vous faudra peut-être supprimer certaines personnalisations pour adapter l'étiquette à la taille du modèle et à la surface d'impression disponible. Si le problème persiste, n'hésitez pas à contacter notre équipe d'assistance Shopify Retail via https://shopify.link/vRn. Nous nous ferons un plaisir de vous aider. Merci !
- Natasha, Assistance Shopify
Si imprime un EAN 13, imprime mal y salen las lineas pegadas por lo que no se lee. Solo vale para imprimir ean8 que es el mismo que genera. Aunque no los genere debería ser capaz de imprimirlos ya que EAN13 es un standard que muchos productos tienen
¡Hola! ¡Muchas gracias por tus comentarios! En este caso, creo que sería muy útil contactar con nuestro equipo de soporte para minoristas a través de https://shopify.link/vRn para que, junto con nuestro equipo técnico, podamos analizar el comportamiento esperado al imprimir códigos de barras tipo EAN-13 con la aplicación. Estarán en la mejor posición para brindarte más asesoramiento y sugerirte una solución. ¡Gracias!
- Natasha, Soporte de Shopify
The barcodes generated from this app use the last 8 numbers from the variant URL in Shopify so occasionally it creates duplicates. This wasn't a major problem when I had a small inventory. I would delete the new products with duplicate barcodes and recreate them (the only fix I'm aware of). Now since my catalog has expanded I'm regretting not going with a paid barcode generator as I get a lot of duplicates and changing to a new provider will break reporting and syncing with other platforms. It seems that this problem could be fixed by the developers if they added more characters to the barcode instead of only using 8 characters.
Hi there! Thank you so much for sharing information about this issue! Our Retail Barcode Labels Apps assigns barcodes to your products based on the last 8 digits of your product variant IDs and generally these are unique to each one. Even so, if a store has a very large number of products, there is a small chance that some of the variants can have the same 8 last digits, hence "duplicating a barcode" in such cases. However, that may or may not be what is at play for your store, so it might be no harm to reach out to us at https://shopify.link/vRn so we can double check for you, just in case it is a workflow issue that could be resolved and/or if we might be able to advise on a workaround. Thanks so much!
- Natasha, Shopify Support
The basics of this app work well but I cannot understand why there isn't a feature for me to bulk upload the labels that I want to print via CSV. It is so time consuming having to individually select each product and fill in the amount of labels that I want to print. It seems like such an easy solution - its in place for plenty of other Shopify apps
Hi there! Thank you so much for sharing this feedback!
I completely understand that being able to bulk upload the labels you wish to print via a CSV file would be a helpful option to have. I have passed that feedback along to our development team, and appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
currency is printing right to left and you can't change the format.
Hi there! Thank you so much for sharing this feedback!
I completely understand that being able to print currency from right to left would be a helpful option to have, especially in regions where this writing direction is the norm. I have passed that feedback along to our development team, and really appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
Being free is the only good thing. Why would a barcode app that generates barcodes generate duplicates? That should not be possible. More disappointing though is the print quality from Shopify is terrible. We use a Dymo label printer and these barcode look awful and some wont even scan. If you print the exact same barcode through the Dymo desktop app it's flawless. What is Shopify doing to cause the barcodes to loose such quality? A fix for this would great.
Hi there! Thank you so much for sharing information about those two issues! The printing quality issue you described is strange, and there should not be a demonstrable difference between the two apps. It might be no harm to check your printer settings when printing with the Retail Barcode Label app, as the resolution settings might need to be optimised. Steps to do that can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. When generating barcodes in the Retail Barcode Labels app you have several options to choose from; to create barcodes for all or specific products, to generate barcodes only for products without barcodes, or to replace existing barcodes with new ones. To avoid duplicates, we would advise making sure that you are definitely selecting the option to create barcodes only for products or variants that don't have barcodes yet. If you are already doing so and the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can see if we can establish the root cause of the issue and prevent this from happening again. We can also take a look at that time at the printing quality issues you described as well if unresolved. Thanks so much!
- Natasha, Shopify Support
The most basic label printing, not customizable. Can't include all the information needed on the size label we use. Other paid label printing apps are able to put everything we need on the size label we use, so it's possible.
Hi there! Thank you so much for sharing your feedback!
The Retail Barcode Labels app does allow some customisation of the label content, including label attributes such as product title, price, barcode, SKU and custom fields, etc., but more advanced customisation may not be possible. If you have any specific fields that you feel it would be beneficial to include, please do feel free to reach out to us at any time via https://shopify.link/vRnL and we can relay that feedback to our development team on your behalf. Thanks!
- Natasha, Shopify Support
This app will no longer create barcodes for me. I have cleared my cache, reloaded my shopify, only selected one item at a time to create barcodes, and done the selection for create barcodes for all products with out barcodes. Nothing seems to work after trying 10x and the robot has offered all these suggestions-which I have done with no avail. Additionally, the app also don't not print multiple varients on my 1x1 labels. I am trying to switch over from lightspeed for my pos system, and lightspeed was able to get all my info onto these 1x1 tags no problem.
Hi there! Thank you so much for sharing information about the issue you have been facing! It would definitely be worth reaching out to our Retail support team so see if we can establish the root cause of the issue you describe and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
Nous avons un problème avec cette application qui ne respecte pas les formats d'étiquettes. La moitié des étiquettes sont décalées, c'est vraiment embêtant.
Y a t il une solution ? une mise à jour ?
Bonjour ! Merci beaucoup de nous avoir communiqué ces informations concernant ce problème. Généralement, ce problème survient lorsqu'une imprimante ou un format d'étiquette non pris en charge est utilisé, ou lorsque les paramètres d'impression ne sont pas optimisés. Vous trouverez la liste des formats d'étiquettes compatibles en suivant ce lien : https://help.shopify.com/fr/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. Si vous utilisez un format d'étiquette compatible et que le problème persiste, vous trouverez ici des instructions pour optimiser les paramètres de votre imprimante. Cela devrait résoudre le problème : https://help.shopify.com/fr/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. Si le problème persiste, n'hésitez pas à contacter notre équipe d'assistance aux vendeurs via https://shopify.link/vRn afin que nous puissions examiner votre cas plus en détail.
Merci beaucoup ! — Natasha, Assistance Shopify
You can only have 1 saved barcode style - & if product has long titel cuts off colour ansd size
Hi there! Thank you so much for taking the time to leave feedback and share information about an issue you are facing! You absolutely should be able to save more than one barcode label template at a time, so that is strange. In relation to the issue where information is being cut off, that might indicate that the label in question is too small for the amount of text, or an unsupported printer or label size is in use, or because the printer settings have not been optimised. You can see a list of our supported label sizes through this link: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. If you are using a supported label size and still encountering issues, you can find steps to optimise your printer settings here as that should help resolve the issue: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. If the issue persists with either saving templates or text being cut off it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can take a further look for you. Thanks so much!
- Natasha, Shopify Support