Customer Intelligence

The platform for customer-centric brands

Customers share their preferences, needs, and wants every time they interact with your brand.

Centralize your customer data and decisioning workflows in one single platform!

Increase Retention

Get all the analyses & tools you need to sustainably improve LTV.

• Identify the key customer segments that drive your business
• Learn what your ideal customer looks like and find similar ones
• Trigger more repeat purchases and increase LTV

Fight Churn

Find out who is predicted to churn when, and determine what might make them stay.

• Identify customers at risk of churning early on
• Incentivize them to come back by creating personalized experiences
• Increase the percentage of customers recovered and win back crucial LTV

Reduce Costs

Identify unnecessary costs and optimize the contribution margin of each and every order.

• Identify and take action on customers and products with high return rates
• Eliminate discount codes that are overused by bargain hunters
• Optimize your free shipping threshold

Maximize Sell-Through

Improve sell-through, margins and identify products that lead to maximum LTV.

• Find out which products attract the most loyal customers
• Identify products that customers buy again and again
• Increase AOVs through smart up- and cross-selling

Optimize Customer Acquisition

Find out which channels and campaigns your marketing budget is well invested in.

• Get the LTV of every campaign and channel
• Create powerful lookalike audiences based on your best customers
• Increase your LTV:CAC ratio

Automate Your Workflows

Integrate RetentionX into the stack of tools you rely on. No more copy-paste in excel.

• Set up email flows based on your customers’ behavior
• Deliver world-class customer service by providing your teams with all insights
• Push real-time audiences to your ad channels