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It makes returns and exchanges super easy for our customers, and they love to feel protected in case anything gets lost or damaged. Really helps build trust and has even helped improve our sales. Plus, it saves our support team a lot of time. Definitely a great tool if you want to keep customers happy and make post-purchase smoother!
Merchant support is the worst. Over 4 months for a simple request to be completed/updated after repeated promises and in the end, they never did. But somehow they were quick (less than 4 days) to respond to my email for their removal from my store. If merchant support is this way, I can imagine the customer support and didn't want to take the chance.
Seel makes it easier for a small brand like ours to offer peace of mind at checkout. The setup was smooth, and I appreciate how it helps reduce shipping-related issues for our customers.
No claim, I plan to uninstall your app, I pay hundreds of dollars every month, but there is no guarantee. No one responded after the sale. I didn't get any reply to my appeal, but I kept withholding money. Terrible.I've written ten emails to support them, and I haven't gotten any response. Their support services are terrible.
Hi,
I'm Henry, the Product Manager at Seel, and I personally want to address your concerns. I'm deeply concerned about your experience and apologize for the frustration you've encountered.
I've checked our support system and am unable to locate the ten emails you mentioned. This is unusual and concerning, as we prioritize responding to all merchant communications. There might be a technical issue preventing us from receiving your emails.
To ensure we can help you immediately:
1. Please email me directly at henry.zhou@seel.com
2. You can also reach our support team at merchant@seel.com
I'd like to understand the specific issues you're facing with claims and payments so we can resolve them promptly. Could you please provide:
- The claim details you're concerned about
- The approximate dates of your previous email attempts
We value your business and take pride in supporting our merchants. I will personally ensure your case receives immediate attention once we establish contact.
Best regards,
Henry
Product Manager, Seel
checking it
Very easy to use.
We recently used Seel Worry-Free Purchase for our business, and we couldn’t be happier with the service. From the moment we signed up, the process was easy and straightforward. The coverage gave us peace of mind, knowing that our purchases were protected, and the claims process was incredibly smooth when needed.
Their team was responsive and efficient, making sure everything was handled quickly and without hassle. It’s rare to find a service that makes such a difference in ensuring our transactions are secure, and we’re grateful to have found Seel.
We highly recommend Seel Worry-Free Purchase to any business looking for reliable protection and excellent customer support. It’s truly a game-changer!
Thank for your review! It means the world to us that we could deliver the experience you were looking for. Remember, our team at merchant@seel.com is always here if you need anything at all. Thank you for being a valued part of the Seel community!
it is very helpful.
After using SEEL, it helps our store a lot, increases the conversion rate of our store, customers order more; customer experience is better, and solves the problem of no compensation for the loss of logistics and transportation in a timely manner; the customer's repurchase increases, and more trust in our store.
A must-have for Shopify stores! Super easy setup, no coding needed. Customers love the order protection (covers damage, lost packages, delays)—reduced chargebacks and higher conversions instantly. The self-service claims cut our support tickets in half. Plus, their team replies lightning-fast with custom solutions. Saw a 10% sales boost on high-ticket items. Worth every penny!
