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Update: I have bumped it up to two stars since I was finally able to get access to the app. I filled out the application last night and haven't heard anything yet. I was told a collaboration request was sent, but I do not have one from them. Emails from them only come late at night (maybe they are in a different country?), so getting anything done seems to be a slow process. It is definitely not as quick, easy and seamless as they make it sound. They had a dead email going to the "Get Support" button. Hopefully they have now fixed that. When I tried to add the app to my store I kept getting an error. I tried contacting them through the get support button, but never heard from them. I have now deleted the app and will look into other options.
We are so sorry for this bad experience you had. We are currently upgrading our app and that's why you are facing error when installation. Our upgrade will be deployed tomorrow. In the meanwhile, as an alternative, you can visit our new admin portal https://admin.seel.com to start the app.
Our support team has reached out to you to assist.
Thank you for choosing us and we are terribly sorry again for the inconvenience caused.