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The review does not have anything to do with how the app works, but with the customer service that we received and the business practice of the company that owns the app. The app was installed almost year and a half ago on our store and was not once utilized, it just got lost among others and due to our scale and the fact that we have 3 stores to manage, no one noticed this. We were naturally billed the whole time and in lights of positive business practices, due to the fact that we never used the app, we were expecting to get a substantial amount of money back. This did not happen as we only got three last months back.
Great app! It could only be better if Shopify allowed a better two-way communication and the order indicated there was a return on file. The support is great and a feature I requested was implemented in under a week!
Customer support on this app is great - response in 24 hours always with a solution. Very happy with this app and would recommend!
This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!
They did something for me ASAP. Highly recommend! A+!!!
Easy to navigate and alot of insight on returns. I can only recommend this app and i would not wanna be without it.
This app helped us accomplish what we were looking to do! Deff recommen if you want a hassle free return system. Love it so far
We were experiencing some issues with the Non-Returnable Items, and the team were very helpful in resolving them, and communicated well with us.
Thank you Vivek for all your help.
Great support, the best return app in my opinion. I tried few before choosing the right one. Working fine now.
Customer support is great. They responded in 24 hours not only with an answer but with the actual css code created for me so that I could just easily copy and paste it in. I didn't have to do anything. I actually forgot to add the code and they even reached out a few days later to remind me.