Easy Returns Management System

We changed from another returns management app from a 'big app development house'; we were apprehensive at first, but we are SO happy we did! The app has functioned near flawlessly since installing it, it has much of the reporting and data capture we're looking for, and -most importantly- it functions seamlessly for our customers & our returns team.

Additionally, when we have had questions, the developer's team has been incredibly responsive and helpful. They also listen when we suggest app modifications or enhancements and let us know if there is likelihood our suggestions could be implemented in future versions or updates.

To date, this has been one of the best apps we've installed on our store.

We've had a great response to this app. We process over 16,000 orders a month so be able to have a system for returns that works is great! The support is fantastic and quick. Highly recommend.

We have been very happy with the support and overall functionality of this app. Developer is very responsive and happy to work on minor customizations, which has been really helpful for us. We tried many different return apps and this one was definitely the most user-friendly for us, so would highly recommend.

Great app! It could only be better if Shopify allowed a better two-way communication and the order indicated there was a return on file. The support is great and a feature I requested was implemented in under a week!

Simple and easy to use app and the support team are fantastic to deal with!

This app helped us accomplish what we were looking to do! Deff recommen if you want a hassle free return system. Love it so far

Had some trouble to start as I needed to setup an account on an external website (Shippo), but Spice Gems came to the rescue and help me set everything up. The interface to setup was VERY easy to follow in this app and it's going to make a world of difference to our fast growing company!

We've been using this app for almost a year now.
Simple to use on front and back ends, and works well!
Glad to have it going into the holiday season this year :)

Their customer service team is super responsive, for the few questions I've had.
The reporting functions are easily accessible but somewhat limited in scope if you're trying to derive close product trends.
They do a great job delivering the big picture and will hopefully improve in years to come.
Overall very happy. Best I've found!

Fantastic app and fantastic customer support. They were very helpful in making the app custom to our website colors to make sure everything flowed properly. Customer service assisted with all my questions and checked in afterward to make sure there were no issues. Highly recommend this app.

Great app! Customer support is speedy and helpful. Overall this has made our returns process so much easier.